Senior Financial Resilience Adviser

Shelter; Greater London, Sheffield; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Annual leave

Family friendly policies

Pension and travel loans

Tenancy deposit loan

Payroll giving

Cycle to work scheme

Employee assistance programme

Job summary

Shelter is seeking a Senior Financial Resilience Adviser to deliver debt, housing and welfare advice across community settings. You will perform casework, ensure quality standards, and support colleagues through remote assistance across six locations.

Join a mission-driven team dedicated to housing justice. You will work in a fixed-term role until 23 April 2028, with 35 hours per week in London or Sheffield, and a salary of £35,581 plus London Weighting where applicable.

Qualifications

• Experience providing debt advice to a specialist level with housing and welfare knowledge.
• Ability to manage caseload and meet deadlines; support colleagues with debt cases.
• Strong communication skills and use of IT to record client data.

Responsibilities

• Delivering debt, housing and welfare benefits advice and advocacy in community settings.
• Carry out independent file reviews and ensure QA standards are met.
• Provide remote support to colleagues across partnership locations.
• Identify systemic issues by gathering evidence and engaging stakeholders locally.

Skills

Debt advice

Housing benefits

Welfare benefits

Quality assurance

File reviews

IT skills

Tools

IT programmes

Job description

Salary: Grade 4 - £35,581 per annum plus £5,023 London Weighting if applicable

Contract: Fixed term until 23rd April 2028

Location: Either London or Sheffield

Hours: 35 per week - Full time

Closing date: Sunday 18th October 2026 at 11.30pm

Join Shelter as a Senior Financial Resilience Adviser in our mission to drive systemic change and fight for housing justice. At a time when the housing emergency continues to deepen, your experience could help transform lives and challenge the systems that perpetuate injustice. Come and play a central role in our mission to defend the right to a safe, and secure home. Working with Shelter means being part of a passionate team that believes a safe home is a fundamental right. Here, your skills don't just change lives - they shape a fairer housing system.

About The Role

Delivering advice and advocacy in a variety of community settings, you will provide casework on debt, along with housing and welfare benefits, ensuring that quality assurance and standards are met in all areas and that you keep your own knowledge up to date. You will carry out independent file reviews and provide remote support to colleagues in the six partnership locations. Identifying systemic issues by gathering evidence and developing insight will be crucial to bringing about the change we need, as well as working with a variety of stakeholders, building relationships locally and working collaboratively to achieve shared outcomes.

About You

You have demonstrable experience of providing debt advice to a specialist level and related advice on housing and welfare, supporting people experiencing multiple disadvantages, as well as knowledge of quality assurance processes and file reviews. You are able to manage your caseload and meet deadlines as well as support colleagues with debt cases and have effective communication skills and technical skills, using IT programmes to communicate and record client data.

Everything you do will be in line with safeguarding procedures, our anti - racism goals and Equality and Diversity policies and practices.

Benefits

• 30 days of annual leave
• enhanced family friendly policies
• pension and interest free travel loans.
• tenancy deposit loan
• payroll giving
• cycle to work scheme
• employee assistance programme

About The Team

This role will be part of our ongoing work with our Hero Partner which aims to build financial resilience and break the cycles that lead to financial exclusion and poor financial health negatively impacting people's housing situations. With the ongoing cost of living crisis, we provide support to people in financial crisis and build resilience in the most vulnerable communities.

About Shelter

Home is a human right. It's our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.