Housing Duty Worker — Front Desk & Resident Support

YMCA Robin Hood Group; Sutton-in-Ashfield; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

23 days annual leave

Health & wellbeing package

Funded training & career progression

Refer-a-friend bonus

Job summary

YMCA Robin Hood Group in Sutton-in-Ashfield is seeking a Housing Duty Worker to help keep our building running smoothly and be the first point of contact for residents seeking support. The role focuses on creating a safe, welcoming environment and assisting with housing-related needs.

You will engage with people from diverse backgrounds, stay calm under pressure, and work both independently and as part of a team.

Qualifications

• The role values communication with residents and visitors.
• Ability to stay calm and handle difficult situations.
• Reliability and trustworthiness in a safeguarding context.

Responsibilities

• Welcoming residents and visitors.
• Answering questions and helping residents find support.
• Monitoring CCTV and building security.
• Issuing keys and managing lost keys.
• Reporting incidents and keeping records up to date.
• Supporting fire safety checks.
• Maintaining a clean, safe environment.

Skills

Customer service

Communication

Calm under pressure

Teamwork

Job description

YMCA Robin Hood Group in Sutton-in-Ashfield is seeking a Housing Duty Worker to help keep our building running smoothly and be the first point of contact for residents seeking support. The role focuses on creating a safe, welcoming environment and assisting with housing-related needs.

You will engage with people from diverse backgrounds, stay calm under pressure, and work both independently and as part of a team.