Housing Digital Assistant Officer

Leicester City Council; Leicester; Hybrid; GBP 33,000 - 36,000; Full time

Benefits offered by this job

Annual leave

Local Government Pension Scheme

Flexible working

Training opportunities

Childcare vouchers

Transport/rail discounts

Relocation assistance

Job summary

Leicester City Council is seeking a Planning and Repairs Coordinator to join our repairs and maintenance team. You’ll triage reported repairs, plan and coordinate day-to-day work across council and leasehold properties, and liaise with customers and craft operatives.

Working 37 hours a week on a full-time fixed-term basis for 12 months, with hybrid working from home and city offices, you’ll support the online housing portal and keep customers updated throughout the repairs journey.

Qualifications

• Experience in housing maintenance and repairs coordination.
• Strong customer service and communication skills.
• Proficiency with standard IT software and systems.

Responsibilities

• Oversee mobile repairs appointment system and plan tasks.
• Coordinate repairs for occupied and empty properties.
• Update customers through phone and online portal.

Job description

Reference

REQ8292

Description

Full Time / 37 Hours Per Week / Fixed Term for 12 months Join us to be part of our fantastic repairs and maintenance team. Our aim is to achieve 'right first time' service to all customers across Leicester. We triage reported repairs, plan, and coordinate day to day repairs and maintenance activities in council and leasehold properties. Liaising with customers and repairs and maintenance staff, we coordinate daily repairs and tasks, to ensure productivity is maximised. With our services now online via an online housing portal, we can keep our customers updated with the progress of their jobs, ensuring they remain at the forefront of the service. This is a full-time, fixed term post, working 37 hours per week from Monday to Friday (for 12 months). We offer hybrid working, so you’ll have the flexibility to work from home and offices across the city. We can offer flexible working patterns, however there will be a requirement to work outside of normal working hours including evenings and weekends to meet the business needs. These hours would be agreed in advance and implemented on a rota basis.

What You’ll Be Doing

Reporting to a Planning Team Leader, you’ll be part of a supportive team of both Planners and Craft workforce. You’ll oversee the mobile repairs appointment system and plan a range of repairs & maintenance tasks in occupied and empty properties. You’ll liaise with customers and carry out remote triage survey calls on the housing online system. You’ll agree suitable appointments, and order materials to enable the work to be completed by one of our craft operatives. You’ll be responsible for keeping our customers updated, both over the phone and via the online portal throughout the repairs journey.

What You’ll Need

Combining your excellent customer service skills and knowledge of general housing maintenance, will enable you to thrive in this role. Assertive, forward thinking with strong planning and problem-solving skills, you'll be able to prioritise repairs and resolve situations in an efficient manner. An excellent communicator, you'll be able to liaise with people effectively, providing a professional service to our customers. You’ll have proficient IT skills, to be able to use standard and non-standard software. Self-motivated, you'll be able to work on own initiative as well as part of a team to meet objectives and targets.

What We Can Offer You

As well as the satisfaction of helping to improve thousands of lives across Leicester, you can lookforward to a work environment that encourages a healthy work/life balance. You'll enjoy generousannual leave, membership of the Local Government Pension Scheme and the option of flexibleworking. We'll also give you the chance to develop your skills and expertise with a variety of trainingand development opportunities. In addition, you can choose froma number offlexible benefits,including childcare vouchers, discounts on city buses and trains and help with relocation toLeicester, whereappropriate.

Join us

We’re committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That's why we've designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We'll do all we can to make our recruitment process as fair as possible.

Interview Details

Interviews will take place week commencing 31st August 2026.

Region

Central

Location

Hybrid working - Home and Leicester City Offices

Salary

*GBP*33,119 - *GBP*35,570 Per Year

Package

Total benefit value (includes pension contribution and full holiday entitlement): *GBP*48,088

Contractual hours

37

Basis

Full time