Housing Digital Assistant Officer

Leicester Bus Partnership; Leicester; Hybrid; GBP 33,000 - 36,000; Full time

Benefits offered by this job

Generous annual leave

Local Government Pension Scheme (LGPS)

Flexible working

Childcare vouchers

Bus/train discounts

Job summary

Leicester City Council is seeking a dedicated planner for repairs and maintenance across Council and leasehold properties, with hybrid working from home and city offices. You will triage, schedule tasks, liaise with customers, and coordinate materials to ensure timely completion.

The role requires strong customer service, planning, and IT skills, with the ability to work evenings/weekends as needed on a rota basis. Join our team to improve thousands of lives in Leicester.

Qualifications

• Excellent customer service skills and knowledge of general housing maintenance.
• Assertive, forward thinking with strong planning and problem-solving skills.
• An excellent communicator, able to liaise with people effectively, providing a professional service to customers.
• Proficient IT skills, to use standard and non-standard software.

Responsibilities

• Oversee the mobile repairs appointment system and plan a range of repairs & maintenance tasks in occupied and empty properties.
• Liaise with customers and carry out remote triage survey calls on the housing online system.
• Agree suitable appointments, and order materials to enable the work to be completed by craft operatives.
• Keep customers updated, both over the phone and via the online portal throughout the repairs journey.

Skills

Customer service

IT skills

Communication

Planning & problem-solving

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Job reference REQ8292 Date posted 11/09/2026 Application closing date 25/09/2026 Location Hybrid working - Home and Leicester City Offices Salary £33,119 - £35,570 Per Year Package Total benefit value (includes pension contribution and full holiday entitlement):£48,088 Contractual hours 37 Basis Full time Job category/type City Services Attachments Job Specification.pdf

Full Time / 37 Hours Per Week / Fixed Term for 12 months

Join us to be part of our fantastic repairs and maintenance team.

Our aim is to achieve ‘right first time’ service to all customers across Leicester. We triage reported repairs, plan, and coordinate day to day repairs and maintenance activities in council and leasehold properties. Liaising with customers and repairs and maintenance staff, we coordinate daily repairs and tasks, to ensure productivity is maximised. With our services now online via an online housing portal, we can keep our customers updated with the progress of their jobs, ensuring they remain at the forefront of the service.

This is a full-time, fixed term post, working 37 hours per week from Monday to Friday (for 12 months). We offer hybrid working, so you’ll have the flexibility to work from home and offices across the city. We can offer flexible working patterns, however there will be a requirement to work outside of normal working hours including evenings and weekends to meet the business needs. These hours would be agreed in advance and implemented on a rota basis.

What you’ll be doing

Reporting to a Planning Team Leader, you’ll be part of a supportive team of both Planners and Craft workforce. You’ll oversee the mobile repairs appointment system and plan a range of repairs & maintenance tasks in occupied and empty properties. You’ll liaise with customers and carry out remote triage survey calls on the housing online system. You’ll agree suitable appointments, and order materials to enable the work to be completed by one of our craft operatives. You’ll be responsible for keeping our customers updated, both over the phone and via the online portal throughout the repairs journey.

What you’ll need

Combining your excellent customer service skills and knowledge of general housing maintenance, will enable you to thrive in this role. Assertive, forward thinking with strong planning and problem-solving skills, you’ll be able to prioritise repairs and resolve situations in an efficient manner. An excellent communicator, you’ll be able to liaise with people effectively, providing a professional service to our customers. You’ll have proficient IT skills, to be able to use standard and non-standard software. Self-motivated, you’ll be able to work on own initiative as well as part of a team to meet objectives and targets.

What we can offer you

As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You’ll enjoy generousannual leave, membership of the Local Government Pension Scheme and the option of flexibleworking. We’ll also give you the chance to develop your skills and expertise with a variety of trainingand development opportunities. In addition, you can choose froma number offlexible benefits,including childcare vouchers, discounts on city buses and trains and help with relocation toLeicester, whereappropriate. Foran illustrative value of your benefits package,take a look at outbenefits calculator.

We’re committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That’s why we’ve designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you.We’ll do all we can to make our recruitment process as fair as possible. To help you with your application, take a look at the ‘our approach to recruitment’ page.

Interviews will take place week commencing 31st August 2026.