Tenant Experience Advisor - 6-Month Contract

Two Rivers Housing; England; On-site; GBP 20,000 - 26,000; Full time

Job summary

Two Rivers Housing is seeking a Customer Advisor on a fixed-term 6-month contract, 37 hours per week. You will be the first point of contact for tenants, delivering human-centred service and resolving enquiries across phone, email, letters, texts, and in-office visits.

You will build positive relationships, record contacts accurately, follow enquiries through to completion, and champion the voice of customers while ensuring compliance with policies and regulations.

Qualifications

• First point of contact for tenants delivering humane customer service.
• Accurate processing and recording of customer contacts.
• Ability to adapt approach to individual needs and provide personalized service.

Responsibilities

• Handle enquiries by phone, email, letter, text, or in person at the office.
• Resolve enquiries and ensure completion with high customer satisfaction.
• Build positive relationships with tenants and cross-team colleagues to identify solutions.
• Record contacts in line with policies and procedures and ensure regulatory compliance.

Skills

Customer service

Active listening

Empathy

Relationship building

Job description

Two Rivers Housing is seeking a Customer Advisor on a fixed-term 6-month contract, 37 hours per week. You will be the first point of contact for tenants, delivering human-centred service and resolving enquiries across phone, email, letters, texts, and in-office visits.

You will build positive relationships, record contacts accurately, follow enquiries through to completion, and champion the voice of customers while ensuring compliance with policies and regulations.