Customer Service Advisor

Fairhive Homes Limited; Aylesbury; On-site; GBP 21,000 - 30,000; Full time

Job summary

Fairhive Homes Limited in the United Kingdom is seeking a Customer Service Advisor on a fixed-term contract until 31 October 2027. You will be the first point of contact for customers, handling enquiries, repair requests and appointment bookings with a professional and helpful approach.

You will maintain accurate records, liaise with colleagues and contractors, ensure service standards are met, and support customers with information and advice.

Qualifications

• You will have strong verbal and written communication skills.
• You will have GCSE-level education (or equivalent) with good numeracy and literacy skills.
• You will have good organisational, administrative and prioritisation skills.
• You will have good intermediate IT skills.
• You will have knowledge of processes and procedures relevant to your area of work.
• You will work within policy guidelines, using problem-solving and analytical skills to identify solutions for customers.
• You will commit to equality and diversity in service delivery.

Responsibilities

• Handle enquiries, repair requests and appointment bookings while delivering a professional and helpful service.
• Maintain accurate records and liaise with colleagues and contractors to ensure service standards.
• Provide accurate information and advice to customers and support training of new colleagues.

Skills

Verbal communication

Written communication

Organisational skills

IT skills

Problem-solving

Equality & diversity

Education

GCSE-level education or equivalent

Tools

Microsoft Office

Job description

Fixed Term Contract until 31-Oct-2027

Full Time – 37 hours per week

Are you looking for an exciting opportunity to make a difference in the housing community? We’re on the hunt for a dedicated and enthusiastic Customer Services Advisor to join our amazing team at Fairhive! If you enjoy helping others, working in a supportive environment, and contributing to meaningful projects, this could be the perfect role for you.

About the role…

As a Customer Service Advisor, you will be the first point of contact for customers, handling enquiries, repair requests and appointment bookings while providing a professional and helpful service.

You’ll maintain accurate records, liaise with colleagues and contractors, ensure customer service standards are met, and support customers by providing accurate information and advice. You’ll also contribute to continuous improvement initiatives and support the training of new colleagues when required.

About you...

You will have:

• GCSE-level education (or equivalent) with good numeracy and literacy skills.
• Strong verbal and written communication skills.
• Good organisational, administrative and prioritisation skills.
• Good intermediate IT skills.
• Knowledge of the processes and procedures relevant to your area of work.
• The ability to work within policy guidelines, using problem-solving and analytical skills to identify appropriate solutions for customers.
• A commitment to equality and diversity in service delivery.

INDHIGH