Field-Based Housing & Community Relations Manager

Black Country Housing Group; Birchfield; On-site; GBP 34,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Pension scheme (7% employer)

28 days annual leave + Christmas

Leave purchase/sale

Enhanced sick pay and family leave

Health cash plan & EAP

Funding for professional quals

Wellbeing days

Job summary

Black Country Housing Group is seeking a Housing Officer (CRM) on a fixed-term basis to support residents across the Black Country and Birmingham. The role involves estate visits, rent and service charge management, tenancy support and resolving resident queries with a focus on excellent customer service.

You will need at least two years in housing and a UK driving license. The post is 35 hours per week, with a salary of £39,822.59 per annum; mileage can be claimed for travel to customers.

Qualifications

• Must have housing experience of tenant and social housing
• Knowledge of best practice in estate management, income management or tenant support
• Knowledge of housing law and awareness of current housing issues
• Seeks ways to bring improvements in the way that work is done
• Communicates effectively, listens sensitively, adapts to audience and fosters effective communication with others
• Enhanced DBS disclosure check and a three-month probation period
• Customer Services or Housing Qualification required

Responsibilities

• Provide comprehensive housing management services within a defined geographical area of approx. 255 units
• Management of rent and service charge payments and arrears
• Management of voids & lettings to achieve void turnaround
• Tenancy management including nuisance & anti-social behaviour
• Resolve queries and complaints from residents in a timely and responsive manner
• Market homes within their area and maintain a waiting list

Skills

Housing experience

Estate management

Income management

Tenant support

Housing law

Communication

Enhanced DBS

Education

Customer Services qualification

Housing qualification

Job description

Black Country Housing Group is seeking a Housing Officer (CRM) on a fixed-term basis to support residents across the Black Country and Birmingham. The role involves estate visits, rent and service charge management, tenancy support and resolving resident queries with a focus on excellent customer service.

You will need at least two years in housing and a UK driving license. The post is 35 hours per week, with a salary of £39,822.59 per annum; mileage can be claimed for travel to customers.