Housing Customer Experience Coordinator

Lynch Wood; City of Westminster; On-site; GBP 28,000 - 29,000; Full time

Job summary

Lynch Wood is seeking an experienced Customer Service Coordinator to join our team and uphold a 5-star customer satisfaction rating. You will act as the main contact for homeowners, coordinate repairs and logging of defects, and work closely with the customer service team.

Based in Lynch Wood, Cambridgeshire, this contract role involves updating the CRM, booking engineers, and reporting to the customer service manager to ensure timely and effective resolutions.

Qualifications

• Experience in housing associations or housing developers in customer service roles.

Responsibilities

• Being the main point of contact for homeowners
• Updating the CRM system and logging defects or closing them down
• Complaint management
• Booking engineers to carry out work in the properties
• Logging issues and escalating them to the management team
• Working closely with the customer service team
• Reporting to the customer service manager

Job description

Lynch Wood is seeking an experienced Customer Service Coordinator to join our team and uphold a 5-star customer satisfaction rating. You will act as the main contact for homeowners, coordinate repairs and logging of defects, and work closely with the customer service team.

Based in Lynch Wood, Cambridgeshire, this contract role involves updating the CRM, booking engineers, and reporting to the customer service manager to ensure timely and effective resolutions.