Resident Experience & Defect Coordinator

Fawkes & Reece Group; Dartford; On-site; GBP 23,000 - 32,000; Full time

Job summary

Fawkes & Reece Group in Dartford is seeking a Customer Service Coordinator to join their team, delivering excellent customer service and maintaining their 5* satisfaction rating. You will be the main contact for homeowners and will coordinate defect logging and engineer bookings across properties.

Experience in housing associations or housing developers in a customer service role is required, with strong CRM usage and close collaboration with the service team to ensure timely updates and

Qualifications

• Experience in housing association defects or housing developer customer service role.

Responsibilities

• Being the main point of contact for the home owners
• Updating the CRM system logging defects or closing them down
• Complaint management
• Booking in engineers to carry out work in the properties
• Logging issues & escalating them to the management team
• Working closely with the customer service team
• Reporting in the customer service manager

Job description

Fawkes & Reece Group in Dartford is seeking a Customer Service Coordinator to join their team, delivering excellent customer service and maintaining their 5* satisfaction rating. You will be the main contact for homeowners and will coordinate defect logging and engineer bookings across properties.

Experience in housing associations or housing developers in a customer service role is required, with strong CRM usage and close collaboration with the service team to ensure timely updates and