Customer Service Coordinator

Fawkes & Reece Group; Peterborough; On-site; GBP 28,000 - 29,000; Full time

Job summary

Fawkes & Reece Group in Peterborough is seeking a Customer Service Coordinator to deliver excellent service and maintain a 5* customer satisfaction rating. You will act as the main contact for homeowners and work within the existing customer service team.

You should have experience with housing associations or housing developers in customer service, logging defects, coordinating engineers, handling complaints, and reporting to the customer service manager.

Qualifications

Responsibilities

• Being the main point of contact for the home owners
• Updating the CRM system logging defects or closing them down
• Complaint management
• Booking in engineers to carry out work in the propertys
• Logging issues & escalating them to the management team
• Working closely with the customer service team
• Reporting in the customer service manager

Job description

Location: Peterborough
Salary: £28K- £29K per Year
Contract: Permanent
Type: Full Time

Reference: ZG/2225_1790677456
Posted: September 29, 2026

A large property developer are looking for an experience Customer Service Coordinator to join their team to deliver excellent customer service & maintain their 5* customer satisfaction rating

You will need to have worked for either a housing association working with defects or for a housing developer in a customer service role. We

• Being the main point of contact for the home owners
• Updating the CRM system logging defects or closing them down
• Complaint management
• Booking in engineers to carry out work in the propertys
• Logging issues & escalating them to the management team
• Working closely with the customer service team
• Reporting in the customer service manager