Customer Service Coordinator

Fawkes & Reece London; Alwalton; On-site; GBP 24,000 - 36,000; Full time

Job summary

Fawkes & Reece London is seeking an experienced Customer Service Coordinator to join its team in the UK. The role focuses on delivering excellent customer service and maintaining top customer satisfaction.

Ideal candidates have background in housing associations or housing developers and will manage defects, complaints, and engineer scheduling while coordinating with the customer service team and management.

Qualifications

• Experience in housing association or housing developer customer service roles.
• Strong organisational and communication skills.

Responsibilities

• Act as main point of contact for homeowners.
• Update CRM logging defects or closing them down.
• Manage customer complaints and follow up.
• Book engineers to carry out work in properties.
• Log issues and escalate to management.
• Collaborate with customer service team.
• Provide reports to customer service manager.

Skills

Customer service

CRM systems

Education

A-Levels or equivalent

Tools

CRM software

Job description

A large property developer are looking for an experience Customer Service Coordinator to join their team to deliver excellent customer service & maintain their 5* customer satisfaction rating

You will need to have worked for either a housing association working with defects or for a housing developer in a customer service role.

Day to day duties:

• Being the main point of contact for the home owners
• Updating the CRM system logging defects or closing them down
• Complaint management
• Booking in engineers to carry out work in the propertys
• Logging issues & escalating them to the management team
• Working closely with the customer service team
• Reporting in the customer service manager