Housing Concierge

Home Group; Sunderland; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join a forward-thinking organization dedicated to improving the lives of vulnerable individuals. As a Housing Concierge, you will work night shifts ensuring safety and support for residents while maintaining a secure environment. This role is perfect for those who thrive under pressure and enjoy helping others. With a supportive team and opportunities for career growth, you'll find a rewarding career that values your contributions and well-being. Enjoy generous leave, health benefits, and a workplace culture that fosters inclusivity and support.

Benefits

34 days leave

Health cash plan

800+ discounts on groceries and holidays

Opportunities for career growth

Support for wellbeing and work-life balance

Qualifications

• Experience in supporting vulnerable individuals, especially in public service.
• Ability to manage health and safety in a building environment.

Responsibilities

• Ensure safety and security of the premises during night shifts.
• Monitor CCTV and respond to incidents as the first line of support.

Skills

Calmness under pressure

Excellent communication skills

Passion for supporting vulnerable individuals

Sociability

Ability to recognize potential issues

Tools

CCTV monitoring

Job description

Job Description - Housing Concierge (25754)

Full Time (37.5 hpw), working on a 4 on 4 off rota pattern, waking nights only

Pay £24,638pa and great benefits including Health Cash Plan

Home, a place where you belong

Calling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us? We’re looking for a dedicated night worker who won’t fall asleep on the job! If you’re as energised as a new Duracell bunny with the alert skills of a meerkat, this is the job for you!

Here at Home Group we look after our vulnerable customers who are experiencing mental health & homelessness. Your job will be to ensure our customers are safe, our buildings are secure and pleasant places to be, and that we maintain good relations with our neighbours.

Typical shift as a Housing Concierge

• If you want a quiet and calm (night) security job, then this is not the job for you!
• There is much more involved than just night working, such as monitoring CCTV or patrolling the premises.
• You’ll be the first line of support for our customers when our wider team or their support network aren’t available.
• You’ll manage the health and safety of the building, patrolling to check fire doors, ensuring everything is locked and secure.
• You’ll need to think on your feet and manage situations on the spot, such as investigating suspicious activity or raising the alarm to engage emergency services.
• If time permits, you’ll also help keep the premises clean and tidy, so be prepared to wield a mop or broom!

Working here means knowing you’ve helped improve our customers' lives. Join us at one of the top ten Great Places to Work in the UK!

You bring

• Calmness under pressure with excellent communication skills
• A passion for supporting vulnerable individuals, possibly from public service or military backgrounds
• Sociability, interest in people, and a keen eye for behavioral changes
• Ability to recognize potential issues and intervene sensitively
• A team player who can also work independently, with support from our wider team including out-of-hours emergency support

Note: Due to current sponsorship certificate limits, we cannot offer sponsorship to external candidates for this role. This is under regular review.

Our team

You’ll join Jodie, Senior Client Service Manager, with 8 years at the organization, and Natalie, our Client Service Manager. We’re passionate about our work and proud of our unique service in Sunderland. We’re a supportive team that enjoys casual chats and coffee breaks.

Job details

• Based at our Toward Road service in Sunderland city centre
• Shift pattern: 4 nights on, 4 days off, between 21:00 – 07:30
• Although night and lone working, we hold regular daytime training and meetings
• Proficiency in monitoring CCTV, updating records, and communicating effectively with professionals such as Crisis Teams, police, ambulance, and repairs services
• An Enhanced DBS check is required, which we will pay for

Our values

We foster an inclusive environment where everyone can be themselves. Our diversity networks and support systems help us all thrive, making Home Group a great place to work.

What’s in it for you?

• 34 days leave (including bank holidays and a 'me day'), increasing to 39 days, with options to buy more and time off for volunteering
• Health cash plan saving you up to £1140 annually on dental, optical, prescriptions, and therapies
• Over 800 discounts on groceries, holidays, and days out; savings on new phones, bikes, or cars
• Opportunities for career growth within the organization
• Support for wellbeing and work-life balance, recognized as one of the UK’s top places for wellbeing

Click APPLY NOW to view the full job description, learn more about us, and apply. Job closing dates may vary, so apply early. For reasonable adjustments during recruitment, contact [e-mail].