Housing Concierge

TN United Kingdom; Sunderland; On-site; GBP 25,000; Full time

Job summary

A leading company in Sunderland seeks a Supported Housing Concierge to assist vulnerable customers with mental health issues during night shifts. The role involves ensuring safety, responding to emergencies, and maintaining the premises. Enjoy a supportive environment with generous leave and benefits.

Benefits

Health Cash Plan

34 days of leave

Career growth opportunities

High street discounts

Qualifications

• Experience supporting vulnerable populations.
• Calm under pressure with strong communication skills.

Responsibilities

• Manage health and safety of the building.
• Respond to emergencies and suspicious activity.
• Support customers directly when needed.

Skills

Communication

Observation

Job description

Supported Housing Concierge – Mental Health

Location: Toward Road, Sunderland

Job Type: Full Time (37.5 hpw), working on a 4 on 4 off rota pattern, waking nights only

Pay: £24,638pa plus benefits including Health Cash Plan

About the role

Calling all night owls! We’re looking for a dedicated night worker with alert skills and energy to support vulnerable customers experiencing mental health issues and homelessness. Your role will be to ensure safety, security, and a welcoming environment in our housing facilities.

Typical responsibilities

• Manage the health and safety of the building, including patrolling, checking fire doors, and ensuring security.
• Respond promptly to situations such as suspicious activity or emergencies, raising alarms and engaging emergency services if needed.
• Support our customers directly, being the first line of assistance when other teams or support networks are unavailable.
• Maintain cleanliness and order in the premises, including tasks like sweeping or mopping as required.

Candidate profile

• Calm under pressure with strong communication skills.
• Experience supporting vulnerable populations, possibly from public service or military backgrounds.
• People-oriented with keen observation skills to notice behavioral changes.
• Confident in intervening sensitively and working both independently and as part of a team.

Additional information

Due to sponsorship limitations, we cannot currently offer sponsorship to external candidates. You will be based in Sunderland city centre, working nights from 21:00 to 07:30, on a 4-night on, 4-day off rota. Regular daytime training and meetings are scheduled. You will need an Enhanced DBS check, which we will cover.

Why join us?

Enjoy 34 days of leave (rising to 39 with options to buy more), a health cash plan, high street discounts, career growth opportunities, and a supportive, inclusive work environment. We are proud to be the 10th best place in the UK for wellbeing.

Find out more and apply by clicking the button below. We encourage you to apply early as roles may close sooner than expected. For any adjustments needed during the application process, contact us at [emailprotected].