Housing Caseworker

Peabody; Basildon; On-site; GBP 26,000 - 34,000; Full time

Job summary

Peabody is recruiting a Housing Caseworker for Basildon, Essex. You will guide and empower tenants in temporary accommodation to sustain tenancies by delivering housing-related advice and supporting personal housing plans defined by the local authority.

We are seeking candidates with experience in casework or tenancy support, who communicate clearly with tenants and stakeholders, and who are adaptable, well-organised and committed to equality and inclusion.

Qualifications

• Experience in casework, tenancy support or advisory roles.
• Strong communication with tenants, colleagues and stakeholders.
• Ability to manage a varied caseload with attention to detail.
• Commitment to equality, diversity and inclusion.

Responsibilities

• Provide housing-related advice to help tenants sustain tenancies.
• Guide tenants to manage accommodation and housing plans as defined by the local authority.
• Maintain accurate records and documentation for cases.
• Collaborate with local authorities and housing service providers as needed.
• Deliver excellent customer service in a supportive manner.

Skills

Communication

Teamwork

Organisation

IT skills

Equality & Inclusion

Job description

Housing Caseworker – Basildon, Essex

At Peabody, we are committed to assisting tenants in our temporary accommodation services who may need guidance to maintain stable housing and live independently. We provide a person-centred service to households who are homeless or may be at risk of homelessness, experiencing financial pressures, or adjusting to new tenancies whilst their homeless application is assessed by the local authority. As housing caseworkers, we focus on early intervention, tenancy sustainment, and connecting tenants to the right services, helping them build confidence, develop independence, and move on to longer-term, secure housing.

Our Vacancy

Housing Caseworker – Basildon, Essex

At Peabody, we are committed to assisting tenants in our temporary accommodation services who may need guidance to maintain stable housing and live independently. We provide a person-centred service to households who are homeless or may be at risk of homelessness, experiencing financial pressures, or adjusting to new tenancies whilst their homeless application is assessed by the local authority. As housing caseworkers, we focus on early intervention, tenancy sustainment, and connecting tenants to the right services, helping them build confidence, develop independence, and move on to longer-term, secure housing.

Please Note

This is not a personal care role. We are specifically seeking candidates with experience in casework, tenancy support, or advice roles, not those with a background in personal care or care work.

We currently have 1 full time vacancy working 37.5 hours per week.

About The Role

You will guide and empower tenants in temporary accommodation to sustain their tenancies through the delivery of housing-related advice. The role encourages tenants to take a proactive approach in managing their accommodation and personal housing plans as defined by the local authority.

About You

You communicate clearly and effectively with tenants, colleagues, and stakeholders, and consistently deliver excellent customer service in a supportive and respectful manner. You have a strong awareness of professional boundaries and always maintain them. Adaptable and flexible in your approach, you are committed to equality, diversity, and inclusion.

You’re skilled at building positive relationships and thrive when working as part of a team. Highly organised and proactive, you can confidently manage a varied caseload while maintaining strong attention to detail and accurate record-keeping. With solid IT skills, you demonstrate resilience and bring a positive, can-do attitude to everything you do.

Desirable But Not Essential Skills/Experience

• Experience assisting people in housing, support and customer-facing roles.
• Understanding of tenancy sustainment and housing-related support needs.
• Transferrable skills or lived experience.
• Knowledge of welfare benefits, including Housing Benefit, Universal Credit and disability benefits.
• Awareness of safeguarding practices and responsibilities.

If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you.

Please Read Before Applying

This is a full-time, onsite role.

If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you.

We will be holding first stage interviews (via MS Teams) on Tuesday 13th and Thursday 15th October. If successful, you will be invited to an in-person interview the following week.

If you need to ask us anything else at all, feel free to drop an email to Talent Specialist [e-mail]