Housing Business Officer

Central Bedfordshire Council; Caulcott; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Competitive rewards package

Flexible working arrangements

Job summary

Central Bedfordshire Council is seeking a Housing Business Officer to deliver administrative and business support across the Housing Service. You will work across teams, prioritising tasks and liaising with Housing Officers to provide effective advice and administrative assistance.

The role supports the core housing database and day-to-day operations. We offer a four-month probation, a hybrid working arrangement and a commitment to flexible working.

Qualifications

• Strong organisational skills, the ability to prioritise competing demands and a commitment to excellent customer service.
• Good communication skills, attention to detail and a logical approach to problem-solving are essential.
• Education to Level 4 standard or equivalent is expected.

Responsibilities

• Provide administrative and business support across the Housing Service.
• Assist with generic team responsibilities and take ownership of specific areas of work.
• Act as a key point of contact for Housing Officers seeking advice and administrative assistance.
• Support day-to-day management of the Housing Service's core database and related processes.

Skills

Organisation skills

Communication skills

Customer service

Attention to detail

Problem solving

Education

Level 4 qualification

Job description

It is an exciting time to join Central Bedfordshire's Housing Service. As a self-contained service, we manage and maintain more than 5,600 Council-owned homes and properties, alongside a growing private sector property management portfolio. The Housing Business team plays a key role in supporting the wider service through the delivery of high-quality business administration and systems management, helping teams provide effective services to residents.

This is a varied and customer-focused role that offers the opportunity to work across all areas of the Housing Service, engaging with colleagues, customers, and partners across the Council. The team provides efficient administrative support to a range of housing functions and is responsible for the day-to-day management of the Housing Service's core database, which supports over 250 users and is critical to the smooth operation of the service.

We are looking to recruit a Housing Business Officer to provide administrative and business support across the Housing Service. Alongside carrying out a range of generic team responsibilities, you will take ownership of specific areas of work and act as a key point of contact for Housing Officers seeking advice and administrative assistance. As a result, strong organisational skills, the ability to prioritise competing demands, and a commitment to excellent customer service are essential. Good communication skills, attention to detail, and a logical approach to problem-solving will also be key to your success., Central Bedfordshire Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers and contractors to share this commitment. This post is subject to the disclosure of criminal records.

To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline.

Your application to us is a reflection of who you are professionally and should give us an accurate and authentic picture of your skills, experiences and if applicable qualifications. Before you submit your application, we will ask you to confirm if you have used AI.

All new starters will join us on a four-month probationary period. During this time, if you are offered a Hybrid role you will be required to attend a Central Bedfordshire Council office location more frequently to support thorough and well-supported onboarding into your role. Please keep this in mind if you anticipate extensive travel to Central Bedfordshire.

Please note we are unable to offer sponsorship for our roles. Successful applicants that may require a visa will need to consider the options for obtaining and/or maintaining the legal right to live and work in the UK for the duration of the contract offered.

Free information, advice and guidance into work or learning provides free, impartial, information advice and guidance to those aged 16+ looking to get into work, learning or exploring a change of career.

A basic understanding of housing legislation and the welfare benefits system would be ideal, you will be educated to Level 4 standard; however, we value relevant skills, experience, and the ability to learn and adapt just as highly as formal qualifications.

This is an excellent opportunity to join a busy and supportive team, develop new skills, and build your career within housing. We offer a competitive rewards package, flexible working arrangements, and the chance to make a meaningful contribution to the local community. Our aim is to put customers at the heart of everything we do and to deliver services that make a positive difference to residents' lives.