Business Support Administrator

Buckinghamshire Council; Aylesbury; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Discount gym memberships

Travel discounts with Arriva

Costco membership

Generous pension scheme

Flexible working

Job summary

Buckinghamshire Council is seeking a highly organised Business Support Administrator to provide efficient administrative and transactional support across the organisation. You will manage documents, meetings, data, and financial processes while delivering excellent customer service.

The role requires accuracy, proactive work ethic, and the ability to handle multiple tasks in a fast-paced environment. Flexible and hybrid working options are available.

Qualifications

• Experience working in an administrative, business support or customer-facing environment.
• Strong IT skills, including Microsoft Office applications.
• Excellent verbal and written communication skills.
• A keen eye for detail with strong data entry and record management skills.
• The ability to prioritise workloads effectively and meet deadlines.
• Experience handling customer enquiries professionally and efficiently.
• Minute-taking experience or a willingness to develop this skill.
• An awareness of AI and automation and how technology can support service delivery.

Responsibilities

• Providing administrative and customer support across a range of services.
• Managing correspondence, documents, applications and records using appropriate systems and processes.
• Supporting meetings and events, including arranging logistics, taking minutes and following up actions.
• Producing reports, letters and other documentation to a high standard.
• Processing data accurately and identifying potential errors or inconsistencies.
• Supporting financial administration, including purchase orders, invoices and payments.
• Managing diary bookings, mailbox enquiries and routine customer requests.
• Contributing ideas for service improvements and maintaining high standards of accuracy and productivity

Skills

Organised

Customer service

Microsoft Office

Verbal communication

Written communication

Data entry

Record management

Time management

Minute-taking

AI awareness

Education

GCSEs/NVQ Level 2

Tools

Microsoft Office applications

Job description

Are you highly organised, customer-focused and looking for a role where no two days are the same? Join our busy Corporate Business Support team and play a vital role in helping services across the Council deliver excellent support to customers and colleagues every day.

As a Business Support Administrator, you’ll be part of a professional and collaborative team providing high-quality administrative and transactional support across the organisation. From coordinating meetings and managing records to processing information and supporting financial transactions, your work will help keep essential services running efficiently.

This is an excellent opportunity for someone who enjoys variety, takes pride in accuracy, and thrives in a fast-paced environment where attention to detail and great customer service are key.

About us

Buckinghamshire Council is a relatively new organisation that combines the strengths and expertise of the previous five councils in the county to create positive change for local people, communities, and businesses. We are firmly focused on the future and have made a clear commitment to serve residents better and to provide stronger representation for Buckinghamshire, both locally and nationally.

About the role

As a Business Support Administrator, you will provide efficient and effective administrative support, ensuring work is completed accurately, within required timescales and in line with relevant policies and procedures. You’ll work with a wide range of internal and external customers, delivering a professional service and helping to ensure customer needs are met.

Key responsibilities include:

• Providing administrative and customer support across a range of services.
• Managing correspondence, documents, applications and records using appropriate systems and processes.
• Supporting meetings and events, including arranging logistics, taking minutes and following up actions.
• Producing reports, letters and other documentation to a high standard.
• Processing data accurately and identifying potential errors or inconsistencies.
• Supporting financial administration, including purchase orders, invoices and payments.
• Managing diary bookings, mailbox enquiries and routine customer requests.
• Contributing ideas for service improvements and maintaining high standards of accuracy and productivity

Any-Desk:

As an ‘any-desk’ worker, you’ll need to be connected to our network to access digital folders and resources, but this can either be from home or an office location when required. You will be required to work from the office a couple of times a week, depending on your role and team requirements.

About you

We’re looking for someone who is organised, proactive and committed to delivering excellent customer service. You’ll be confident managing multiple tasks, working to deadlines and communicating professionally with a wide range of people.

You will ideally have:

• Experience working in an administrative, business support or customer-facing environment.
• Strong IT skills, including Microsoft Office applications.
• Excellent verbal and written communication skills.
• A keen eye for detail with strong data entry and record management skills.
• The ability to prioritise workloads effectively and meet deadlines.
• Experience handling customer enquiries professionally and efficiently.
• Minute-taking experience or a willingness to develop this skill.
• GCSEs (or equivalent) at NVQ Level 2 standard.
• An awareness of AI and automation and how technology can support service delivery.

We understand that candidates may use AI tools to assist with their applications. While we welcome innovation, we expect all submissions to reflect your own experience, skills, and achievements accurately. Please ensure your application is truthful and demonstrates your personal capabilities, as this will be assessed during the selection process.

We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.

Buckinghamshire Council is committed to safeguarding and promoting the welfare of children, young people and adults at risk.

This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

• All unspent convictions and conditional cautions

We have a set of values, which our employees have chosen, that represent what we are – Proud, Ambitious, Collaborative and Trustworthy.

By joining Buckinghamshire Council, you can expect:

• a fair and inclusive culture
• the chance to really make a difference to those around you
• health and well-being initiatives including an Employee Assistance Programme, Mental Health First Aiders and mindfulness workshops
• a unified voice through our Employee Representative Group
• ongoing support, and the opportunity to develop and progress in your career with us
• opportunities to take part in fun activities such as fundraising and social events

At Buckinghamshire Council, we know that our biggest strength comes from the people that work for us, and that’s why we’re working hard to ensure we continue to be an accessible and inclusive organisation.

From dedicated staff networks overseen by our Equality, Diversity and Inclusion Steering Group, to proudly standing as a Disability Confident employer, it’s important to us that all our colleagues feel engaged, listened to, and valued. Our offer of flexible working empowers a productive and happy workforce and allows employees to combine work with other responsibilities and commitments.

We believe our workforce should reflect the diverse communities we service in Buckinghamshire, and are looking for like-minded individuals to join us in promoting equality, fairness, and inclusion for everyone.

About the Service Area

At Buckinghamshire Council, we are committed to providing top-notch front-line services through efficient and cost-effective business process administration and project support. Our team is resilient, adaptable, and always ready to embrace change. We have a deep understanding of the council's processes, policies, and values, and we take pride in our ability to deliver exceptional service. We are highly experienced, knowledgeable, and have a proven track record of success.

We value hard work and success, and we’re proud to offer our employees a range of benefits. We promote a healthy work-life balance and flexible working arrangements. Our employees enjoy discounts at various cafes, restaurants, and shops, as well as auto-enrolment in our generous pension scheme. We also offer membership to Costco, discounted gym memberships, travel discounts with Arriva, and much more.

We recognise and reward you

Hard work and success deserves recognition. That’s why we pride ourselves on the benefits we give our people. We actively encourage a good work-life balance and promote flexible and agile working arrangements. We provide discounts on various Cafés, restaurants, shops and auto enrolment onto our generous Pension Scheme. In addition to the opportunity to gain membership to Costco, we have discounted gym memberships, travel discounts with Arriva and much more.