Housing & Benefits Advisor — Impactful, Flexible Hours

Catering; Norwich; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Flexible working hours

Free onsite parking

Local Government Pension Scheme

Job summary

Catering in Norwich is hiring a Housing & Benefit Advisor to support residents in temporary accommodation or at risk of tenancy loss. You will manage a caseload, provide tailored guidance on tenancy obligations, payments, and rights, and work with Housing Management, Benefits, and Income teams to secure sustainable outcomes.

The role requires strong decision-making, risk awareness, and knowledge of housing legislation.

Qualifications

• Experience advising adults and families in housing or welfare services.
• Knowledge of housing legislation and tenancy management.
• Ability to assess risk and make decisions under pressure.

Responsibilities

• Provide tailored support to residents in temporary accommodation or at risk of losing tenancy.
• Manage a caseload and work with multiple teams to sustain tenancies.
• Explain responsibilities to residents and support timely payments.

Job description

Catering in Norwich is hiring a Housing & Benefit Advisor to support residents in temporary accommodation or at risk of tenancy loss. You will manage a caseload, provide tailored guidance on tenancy obligations, payments, and rights, and work with Housing Management, Benefits, and Income teams to secure sustainable outcomes.

The role requires strong decision-making, risk awareness, and knowledge of housing legislation.