Benefits Systems and Control Officer

Get Staffed Online Recruitment Limited; Horncastle; Hybrid; GBP 32,000 - 37,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Hybrid working

Flexible hybrid schedule

Career progression opportunities

Job summary

Get Staffed Online Recruitment Limited is seeking a Benefits professional for a Housing Benefit and Council Tax Support-focused role in Horncastle. The role emphasizes data integrity, statutory reporting, and expert technical guidance within Revenues & Benefits.

You will work closely with colleagues, suppliers and partner organisations to ensure systems operate effectively, remain compliant with legislation, and continuously improve service delivery. Hybrid working is available.

Qualifications

• Has experience in Housing Benefit and Council Tax Support and a good understanding of processes and legislation.
• Has data management and administration experience, along with excellent IT skills, including a good working knowledge of Microsoft Office applications.
• Has strong analytical and problem-solving skills with the ability to interpret and confidently present data and management information.
• Manages competing priorities and consistently meets deadlines.
• Shows initiative, accountability and commitment to continuous improvement.
• Works effectively both independently and as part of a team.

Responsibilities

• Supporting and maintaining Revenues and Benefits systems, managing user access and controls, and resolving technical issues.
• Ensuring data accuracy and delivering reconciliations, statutory returns, subsidy submissions and performance reporting.
• Supporting system upgrades, testing and digital transformation.
• Providing technical guidance and training, and working with colleagues, suppliers and partners to support effective service delivery.

Skills

Housing Benefit

Council Tax Support

Data management

IT skills

MS Office

Analytical skills

Prioritisation

Teamwork

Tools

Microsoft Office

Job description

Salary Range: £31,592 - £36,661 per annum

Location: Horncastle

Closing Date: 09/11/2026

Are you an experienced local authority benefits professional with strong technical skills and a passion for accuracy, continuous improvement and delivering excellent services to residents? If so, our client would love to hear from you.

This is a key role responsible for supporting and developing our client's benefits systems, ensuring data integrity, delivering statutory reporting requirements, and providing expert technical advice across the service.

Working closely with colleagues, stakeholders, suppliers and partner organisations, you will help ensure their Housing Benefit and Council Tax Support systems operate effectively, remain compliant with legislation, and continue to evolve to meet changing business requirements.

This is an excellent opportunity for someone with experience in Housing Benefit and Council Tax Support who enjoys problem-solving, working with data and driving service improvement.

Why Join Our Client

As a Benefit Systems and Control Officer, you'll play a vital role in ensuring our client's Revenues and Benefits service remains accurate, compliant and efficient. If you're looking for a role where your technical expertise, analytical skills and commitment to excellence can make a genuine difference, this could be your next opportunity.

Working as part of a small specialist team, you'll share knowledge, learn from colleagues and support one another. Our client values open communication and welcomes your ideas and experience to help solve problems, improve services and shape how they work.

What you'll be doing

• Supporting and maintaining Revenues and Benefits systems, managing user access and controls, and resolving technical issues.
• Ensuring data accuracy and delivering reconciliations, statutory returns, subsidy submissions and performance reporting.
• Supporting system upgrades, testing and digital transformation.
• Providing technical guidance and training, and working with colleagues, suppliers and partners to support effective service delivery.

Our client is looking for someone who

• Has experience in Housing Benefit and Council Tax Support and a good understanding of processes and legislation.
• Has data management and administration experience, along with excellent IT skills, including a good working knowledge of Microsoft Office applications.
• Has strong analytical and problem-solving skills with the ability to interpret and confidently present data and management information.
• Manages competing priorities and consistently meets deadlines.
• Shows initiative, accountability and commitment to continuous improvement.
• Works effectively both independently and as part of a team.

Closing Date: Monday 9th November 2026

Provisional Interview Date: Monday 16th November 2026

This position will be based at our client's Horncastle office, but there might be occasions where there is a requirement to travel across all of their offices.

Hybrid Working may be applicable for this role.

The interview will consist of a combination of questions and assessments designed to evaluate technical knowledge, problem-solving ability, analytical skills and communication effectiveness.

About our client

Our client is a Local Authority Trading Company (LATCo), wholly owned by local district councils. They provide a range of professional services including HR & Payroll, Financial Services, Procurement & Contracts, ICT & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services.

Company culture

Our client is committed to delivering high-quality professional services for their customers, communities and colleagues.

They offer a vibrant, inclusive culture, generous pension, flexible hybrid working and career progression opportunities. Their teams enjoy regular events and recognition.

What do I get in return?

• Local Government Pension Scheme- With Generous Employer Contributions, you can enjoy peace of mind knowing you're part of a scheme designed to provide financial security for life after work.
• Annual leave- Enjoy 26 days plus bank holidays and the option to purchase up to 5 days extra plus your birthday off, our client also provides an option for you to flex when you take your bank holidays.
• Hybrid working - Coming together and learning from each other is important, through Hybrid working their employees can work from home and office, with a minimum of 2 days working in their offices per week
• Wellbeing Support, Advice and Guidance- Emotional guidance can be accessed via their Employee Assistance Program though an online portal or over the telephone
• Employee Benefits platform- Discounts at Highstreet retailers, days out, gifts, holidays and leisure discounts
• Employment policies- including gender neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in their employees' lives
• Career progression- Opportunities for professional growth and development

Our client is an equal opportunities employer, committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly, and has also committed to be a Disability Confident employer.