Remote Housing Benefit Officer — 21 hrs/week

Triumph Consultants Ltd; Totnes; Hybrid; GBP 17,000 - 24,000; Part time

Job summary

Triumph Consultants Ltd are seeking a Housing Benefit Officer to process Housing Benefit and Council Tax Support claims and assist customers by phone. The role is 21 hours per week, with a contract length of 4 to 5 months and a PAYE rate of £14.82 per hour. Remote working is available, with office work accommodated if required.

DBS check required on appointment; standard checks apply. Anticipated assignment length is temporary, but may extend per client needs.

Qualifications

• Extensive Housing Benefit knowledge with ability to start processing from day one.
• Experience using NEC and NECDM along with CX for the phones.
• Experience of assessing claims for Council Tax Support and Housing Benefit.
• Experience dealing with customers, often in difficult circumstances.
• Able to explain complex decisions verbally and in writing to customers and colleagues.
• Able to cope with a high volume and pressurised environment where customers are under stress.

Responsibilities

• Process Housing Benefit and Council Tax Support claims and deal with customers on the phone.
• Use NEC and NECDM along with CX for the phones.
• Refer suspicions of irregular or fraudulent applications for benefits for further investigation.
• Notify claimants of decisions and ensure correct recording for audit and subsidy purposes.
• Manage workload and input data accurately to maximise Housing Benefit Subsidy for the Councils.
• You may receive mailouts regarding roles outside your immediate vicinity; opt out if desired.

Skills

Housing Benefit knowledge

Customer service

Phone handling

Tools

NEC/NECDM

CX for phones

Job description

Triumph Consultants Ltd are seeking a Housing Benefit Officer to process Housing Benefit and Council Tax Support claims and assist customers by phone. The role is 21 hours per week, with a contract length of 4 to 5 months and a PAYE rate of £14.82 per hour. Remote working is available, with office work accommodated if required.

DBS check required on appointment; standard checks apply. Anticipated assignment length is temporary, but may extend per client needs.