Housing Assistant (Allocations)

Link Group; Paisley; On-site; GBP 32,000 - 37,000; Part time

Job summary

Join a forward-thinking organization as a Housing Assistant (Allocations) in Paisley. This role is perfect for individuals who are customer-focused and passionate about delivering professional housing services. You will be the first point of contact for customers, ensuring their needs are met while working closely with Housing Officers. With a commitment to continuous improvement and employee development, this innovative company offers a competitive salary, generous holiday allowances, and numerous perks to support your well-being and career growth. If you are organized, detail-oriented, and dedicated to providing excellent service, we want to hear from you!

Benefits

35 days holiday per year

Enhanced sick pay

Electric vehicle leasing scheme

Life assurance scheme

Healthcare cash plan

Employee assistance programme

Cycle to work scheme

Travel season ticket loan

Access to paid qualifications

Opportunity to buy/sell holiday days

Qualifications

• Experience in customer service and administrative support.
• Understanding of housing associations in Scotland.

Responsibilities

• Act as the first point of contact for customer inquiries.
• Support Housing Officers with administrative tasks.
• Manage letting activities and minimize rent loss.

Skills

Customer Service

Attention to Detail

Organizational Skills

Data Protection Knowledge

Problem Solving

Education

Standard or Higher Grade

Tools

Microsoft Office (Word, Excel)

Job description

Job Description

Housing Assistant (Allocations)

Come and join us at Link, where people are at the heart of everything we do.

Our people have made our award-winning housing, care, repairs and maintenance and social enterprise, the success it is today.

Link Group has an active new build development programme of mixed tenure housing, and our workforce continues to grow, providing housing, repairs and investment as well as support to a range of customers across Scotland.

Link welcomes applications from candidates who are customer focussed, caring and passionate about providing professional housing services.

Your approach should be one that aligns with Link’s values – focused on partnership, respect and pride. You will play a key role in delivering services that are customer focussed, empower people and create positive life outcomes for our tenants, ensuring high standards and continuous improvement across the board.

With over 10,700 homes for social rent, including retirement housing for older people, we aim to provide everyone with the best possible customer experience, delivered through our housing services teams.

This position is subject to a level 1 Disclosure Scotland check.

Link Housing Limited will, subject to FCA approval, TUPE transfer to Link Group Limited on 1 July 2025.

The Role

Housing Assistant (Allocations) – Permanent – Paisley

17.5 hours per week, Wednesday 1.30pm to 5pm, Thursday 9am to 5pm and Friday 9am to 5pm

Salary band HSB03

Salary: £32,488.00 - £36,878.00 per annum

Salary placing dependant on skills and experience

About you

We are looking to recruit a Housing Assistant (Allocations) to join our busy team. As the first point of contact for customers you should be friendly, professional and be able to consider, evaluate and respond to customer needs and enquiries.

The role involves working closely with Housing Officers and providing administrative support.

The successful candidate will be educated to Standard or Higher grade or alternative, with experience in the use of digital systems and packages including Microsoft Office – specific competency in Word and Excel.

This is a fast-paced role, dealing with a range of duties and customers.

The post holder will be responsible for ensuring effective letting activity for properties becoming void and minimising rent loss by allocation through our choice based letting system Find a Home as well as Edindex and other Common Housing Registers and all within specific performance management timescales.

The successful candidate must be organised, have attention to detail, able to prioritise work and follow Policy, procedures and good practice guidance, in partnership day-to-day working with the rest of the team.

An understanding of the role of housing associations in Scotland is required for this position.

The successful candidate will be able to demonstrate their ability to deliver excellent customer service, be committed to equal opportunities, and understand the requirements of Data Protection in a data management setting.

For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.

What’s in it for you?

As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities.

As a Link employee, you'll likely benefit from the following:

• Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non-consolidated pay awards subject to terms of the scheme

• 35 days’ holiday per year (inclusive of public holidays) pro rata plus an additional 1 day’s pro rata holiday per year after 1 years’ service up to a maximum of 40 days per year

• Opportunity to buy and sell holiday days

• Enhanced company sick and family friendly pay

• Access to paid qualifications and a wide range of learning and development opportunities and funded professional membership

• Defined contribution pension with matched generous employer pension contributions plus salary exchange and additional voluntary contribution options

• Access to an Electric vehicle leasing scheme, subject to the terms of the scheme

• Life assurance scheme providing death in service benefits to named beneficiaries

• Healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants and other services

• Employee assistance programme for employees and their immediate household dependants to support health, mental and financial well-being

• Annual flu vaccination

• Access to a savings and borrowing scheme

• Cycle to work scheme

• Travel season/travel ticket loan and much more!

You will work with colleagues who offer support to ensure our customers' expectations are met.In return, we are looking for applications from people who will contribute to our aims and work to the highest professional standards.

This post is subject to a Level 1 Disclosure check.

Closing Date:Midnight on Tuesday 13 May 2025

Interview Date:Interviews are being held on Wednesday 21 May 2025 at Link's Paisley Office

How to Apply

Our online application method is the most efficient way to apply and can be started by clicking the “Apply Now” button below. You must complete an application form to be considered for any of our vacancies but you don’t need a CV to apply for our positions. Also, if you aren’t sure about how long you have to fill in the form, you will be able to save it and return to it by clicking on the ‘My Applications’ tab of the vacancy search page and entering your username and password.

Please note that CV's will not be considered.