Housing Assistant (2 Posts) (Full Time)(Temporary) - REN12354

Renfrewshire Council; Johnstone; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Housing Assistant to support Housing Officers in delivering essential housing services. This role involves interviewing and advising customers, assisting with tenancy sign-ups, and managing key tenancy changes. The ideal candidate will possess strong customer service and communication skills, along with the ability to handle challenging situations with confidence. This temporary position offers a unique opportunity to contribute to the community while developing valuable skills in housing services. Join a dedicated team and make a positive impact on local housing solutions.

Qualifications

• Experience in dealing with the public in person and via telephone.
• Proficiency with figures and Microsoft Office packages.

Responsibilities

• Support Housing Officers in delivering local housing services.
• Interview and advise customers on housing prospects and needs.

Skills

Customer Service

Communication Skills

Numeracy Skills

Microsoft Office

Dealing with Public

Housing Services Knowledge

Education

National Certificate in Housing

Job description

Advert

The Housing Assistant will support Housing Officers in delivering local housing services. Responsibilities include interviewing and advising customers on their housing prospects and needs, assisting at tenancy sign-up, handling key tenancy changes such as terminations, and maximizing the Council's income while minimizing rent arrears.

Essential qualifications and skills:

• Relevant experience in dealing with the public in person and via telephone.
• Proficiency with figures and Microsoft Office packages.
• Knowledge of housing services, including estate management and debt recovery.
• Effective customer service and communication skills.
• Strong numeracy skills.
• Ability and confidence to handle angry or upset customers.

Additional expectations:

• Use of initiative in decision-making.
• Flexibility to work at different locations and during different hours as required.

Desirable: A National Certificate in Housing or equivalent qualification.

Additional information: This is a temporary position, subject to business needs and funding, for 12 months or until the requirement for the post ceases, whichever is earlier.

If appointed, you will need to undergo a Disclosure Scotland check. For more information, visit www.disclosurescotland.co.uk.