Housing Assistant

EVH; Glasgow; On-site; GBP 34,000 - 38,000; Full time

Job summary

A forward-thinking organization is seeking a dedicated Housing Management team member to enhance service delivery to tenants and owner occupiers. This role involves overseeing the administration of the choice-based letting system and providing essential support to customers navigating the online application process. You will also be responsible for developing training materials and training new staff, ensuring a high standard of service delivery. Join a community-focused team where your contributions will significantly impact local lives, backed by a competitive salary and excellent benefits.

Benefits

25 days annual leave

15 days public holiday

Contributory pension scheme

Qualifications

• Experience in housing management and customer service.
• Ability to develop training materials and deliver training.

Responsibilities

• Oversee administration tasks for the choice based letting system.
• Provide support to customers applying for housing online.

Skills

Customer Service

Administration

Training Development

Housing Management

Education

Relevant Degree or Equivalent Experience

Tools

My Home Online System

Job description

Based in the north of Glasgow, Maryhill Housing has been established for over 40 years. We have over 3000 tenants and 700 owner occupiers who we provide a factoring service to. We offer a rewarding work environment and as a valued employee you will have the opportunity to make a real difference to both our local community and to people’s lives.

The Role

As a member of the Housing Management team, you will play a vital role in the delivery of a quality housing service ensuring that this responds to customer and organisational needs in line with the policies and procedures of the Association.

You will oversee and carry out the administration tasks related to the choice based letting system, My Home, ensuring that void properties are let effectively and efficiently.

The role will require you to provide an appropriate level of support to those customers unable to register and apply for housing through the online system independently.

You will be responsible for developing and maintaining training materials on the operation of the choice based letting system and provide training to new members of staff who will be required to use the online letting system.

Operating in a strong performance and customer focussed culture you will be expected to work with the wider operational teams to ensure that excellent services are provided to the customers of the Association.

On Offer

This role has a competitive salary banding of £34,745 - £37,984 (EVH Grade 6, PA17 – PA20). In addition, you will receive an excellent benefits package, which includes 25 days annual leave (pro rata), 15 days public holiday (pro rata) and access to a contributory pension scheme.

For more information on the role and how to apply, you can download the Recruitment Pack and Application Form from the Jobs page on our website .

Closing Date: 9am on Wednesday 14 th May 2025.

We reserve the right to close this job at any time therefore early application is recommended to ensure you do not miss this fantastic opportunity.

Maryhill Housing is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, age, or religion or belief. We are particularly interested to hear from applicants with a black or minority ethnic background as this group is under-represented in our staff team.