Housing Assistant – Assistant Team Leader

EVH; Grangemouth; Remote; GBP 23,000 - 29,000; Full time

Job summary

EVH in Grangemouth is seeking a Housing Assistant to join the Housing Management Department. The post holder will act as Assistant Team Leader, supporting supervision of the Housing Operations Support Team (HOST) and ensuring high standards of customer service for around 1500 tenants and factoring owners in the Forth Valley area.

The HOST team delivers frontline services including repairs, allocations, rent payments and general housing queries.

Qualifications

• Experience leading teams in frontline housing or customer service.
• Strong customer-focused service delivery and tenancy support.
• Ability to identify priorities and meet tight deadlines.

Responsibilities

• Supervise the Housing Operations Support Team (HOST) and deputise for the Team Leader.
• Deliver frontline housing and factoring services including repairs, allocations and rent payments.
• Work flexibly within a busy team and maintain high standards of customer service.

Skills

Leadership

Customer service

Prioritisation

Deadline management

Job description

• Location: Grangemouth
• Grade: EVH Grade 6
• Contract: Permanent
• Closing Date: 28 October 2026, 16:00

We are seeking to recruit a Housing Assistant to join our Housing Management Department. The post holder will act as Assistant Team Leader, assisting in supervising the work of the Housing Operations Support Team (HOST).

This is an excellent opportunity to play a key role within the Association contributing to the delivery of our customer focused housing management and factoring services to around 1500 tenants and factoring owners in the Forth Valley area. A strong commitment to good customer service and tenant involvement is essential.

The HOST team plays a vital role in providing an effective frontline service. Team members are the first point of contact for customers and other stakeholders. The team is responsible for the delivery of a wide range of housing and reception services including repairs, allocations, processing rent payments and general housing and factoring enquiries. It is a busy team with interaction with customers in a front office environment.

The post holder will support and deputise for the Team Leader. Excellent leadership skills, customer services skills, the ability to identify priorities and meet tight deadlines are essential attributes for applicants for this post. The ability to work flexibly and effectively as part of a team is also required.

The post is 35 hours per week with flexible working hours however there may be a requirement for some out of hours working.

The full job description and person specification are available as part of our application pack which can be obtained as follows.

The closing date is 4.00 pm on Wednesday 28 th October 2026.

We are committed to being an Equal Opportunities Employer. We welcome applications from all sectors of the community.