Housing Assistant

Crawley Borough Council; Crawley; On-site; GBP 20,000 - 25,000; Full time

Job summary

Crawley Borough Council is seeking a Housing Assistant to enhance its Tenancy Services Team. This role involves managing housing processes, assisting tenancy management, and requires proven admin experience. If you're passionate about public service and have strong communication skills, apply now for an opportunity to make a difference.

Benefits

Generous employee benefits package

Wellbeing incentives

Qualifications

• Experience managing direct debit processes and rent control.
• Handling low-level rent arrears.
• Responding to housing enquiries.

Responsibilities

• Support delivery of high-quality housing services.
• Assist with voids and lettings process.
• Maintain accurate records.

Skills

Communication

Organisational Skills

Independence

Teamwork

Education

Proven admin experience in housing or local government

Job description

About The Role

Are you passionate about delivering excellent customer service and making a difference to our residents? Crawley Homes are looking for a dedicated Housing Assistant to join our Tenancy Services Team. This is a fantastic opportunity to grow your career in a supportive and dynamic environment. If you have a strong background in office administration and a passion for public service, we’d love to hear from you.

What you'll be doing:

As a Housing Assistant, you’ll play a key role in supporting the delivery of high-quality housing services. Your responsibilities will include:

• managing direct debit processes and rent control tasks
• handling low-level rent arrears and processing refunds
• supporting tenancy management team including mutual exchanges, name changes, and tenancy queries
• assisting with the voids and lettings process – from receiving keys to creating tenancy agreements
• responding to housing enquiries and maintaining accurate records
  
  
  

What we're looking for:

• proven admin experience, ideally in housing or local government
• excellent communication and organisational skills
• ability to work independently and as part of a team
  
  
  

We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.

Additional information

Satisfactory clearance of a Basic Disclosure and Barring check (DBS) will be a condition of employment.

Employee benefits

We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone.

Our way of working

Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.

Safer recruitment

Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

How to apply

Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.

For an informal conversation or further information regarding the role, email [e-mail], Area Housing Manager or call on 01293 438755.