Administration Assistant Housing Repairs

Service Care Solutions Ltd; Ashford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in the service industry is seeking a temporary Administration Assistant in Ashford. This full-time role involves supporting customer service and administrative tasks related to housing repairs. Ideal candidates will possess strong communication and problem-solving skills, as well as proficiency in MS Office. If you're looking for an opportunity to contribute to an essential service while enhancing your skills, this is your chance.

Qualifications

• Strong customer service and communication skills.
• Ability to multitask and prioritize work in a fast-paced environment.
• Experience ideally within housing repairs or maintenance.

Responsibilities

• Provide back-office and administrative support for repair requests.
• Maintain and update customer records, ensuring compliance with policies.
• Handle customer service inquiries via phone, email, and online channels.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Education

Administrative experience

Tools

MS Office

Job description

Job title –Administration Assistant
Location –Ashford, Kent TN23
Contract –Temporary ongoing
Hours– Full time 35 hours per week - Office based
Start Date– ASAP

The Role Summary
Our client is looking for a temporary Administration Assistantto join our clientsteam and provide support across the range of services, duties to include being a first point of contact responding to enquires from customers, data input, processing and document management

Your key duties within the role will include:

• Provide back-office and administrative support for repair requests.
• Process and schedule repairs, ensuring accurate job prioritization and contractor liaison.
• Handle customer service inquiries via phone, email, and online channels.
• Maintain and update customer records, ensuring compliance with policies and GDPR.
• Monitor and resolve work-in-progress repairs, ensuring efficiency and customer satisfaction.
• Support invoicing, customer feedback collection, and reporting.

Requirements

• Strong customer service and communication skills (written and verbal).
• Administrative experience, ideally within housing repairs or maintenance.
• Proficiency in MS Office (Word, Excel, Outlook).
• Ability to multitask and prioritize work in a fast-paced environment.
• Strong problem-solving skills and attention to detail.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail [e-mail]