Housing Assistant

Pinnacle Group Limited; Old Windsor; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Pinnacle Group Limited is seeking a Housing Assistant to support regional housing services by engaging with service families and stakeholders. The role includes coordinating with housing officers, addressing unresolved issues, and maintaining operational records. Candidates should possess strong interpersonal and communication skills to advocate effectively for the community.

Benefits

Flexible Working Arrangements

Enhanced Pension Scheme

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Qualifications

• Ability to work in a fast-moving, pressurized environment.
• Proven ability to communicate effectively at all levels.

Responsibilities

• Assist in following up unresolved occupancy issues.
• Coordinate housing officer appointments and monitor diaries.
• Provide updated local information for families.

Skills

Interpersonal skills

Communication

Report writing

Analytical skills

Job description

Join to apply for the Housing Assistant role at Pinnacle Group Limited

6 days ago Be among the first 25 applicants

Join to apply for the Housing Assistant role at Pinnacle Group Limited

Get AI-powered advice on this job and more exclusive features.

Pinnacle Group are looking to recruit a Housing Assistant to provide a comprehensive support and administration service for regional and area housing services.The role will include responding to a range of service families as well as internal and external stakeholders.

This is a hybrid role which may include travel to other areas. The working hours are Monday - Friday, 8.30am - 4.30pm.

Our Home Services team plays a crucial role as part of Pinnacle Service Families, our largest contract managing 49,000 military family homes on behalf of the Ministry of Defence. As part of the team, you’ll sign up to our mission:To be champions of Service Families, advocating for them in everything we do.

Who We Are

Pinnacle Group is a leading UK privatesector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We’re Looking For

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key Responsibilities

• Assist in following up unresolved issues as a result of the occupancy cycle (voids) e.g. checking any items raised at pre move in are completed by RAMS if HO is attending another appointment.
• Coordinate, administer and monitor Housing Officer appointments/diaries including short notices changes and long-term planning liaising with the area manager and other stakeholders as required.
• Contribute, lead and support as required in the management and allocation of garages
• Provide and keep up to date local information for families to improve their lived experience and introduction to a new area with the associated facilities
• Complete and maintain accurate and detailed records in all operational systems and templates
  
  

Key Requirements

• Ability to work in a fast moving, pressurized, front line housing management environment dealing with complex issues and competing priorities
• Ability to produce and present comprehensive professional reports clearly and concisely to a diverse audience
• Ability to use initiative and make accurate and timely decisions whilst under pressure.
• Ability to interpret and analyse data and performance information, identifying issues and resolution required.
• Good interpersonal skills and a proven ability to communicate effectively at all levels in both individual and group situations.
  
  

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car/Car Allowance
• Electric Vehicle Scheme

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

Referrals increase your chances of interviewing at Pinnacle Group Limited by 2x

Get notified about new Housing Assistant jobs in Old Windsor, England, United Kingdom.

Ashford, England, United Kingdom 1 week ago

Kingston Upon Thames, England, United Kingdom 1 day ago

Uxbridge, England, United Kingdom 1 month ago

London, England, United Kingdom 2 weeks ago

Hounslow, England, United Kingdom 3 weeks ago

Tower Hamlets, England, United Kingdom 4 weeks ago

Tower Hamlets, England, United Kingdom 20 hours ago

Frimley, England, United Kingdom 2 days ago

Godalming, England, United Kingdom 6 days ago

Woking, England, United Kingdom 3 weeks ago

Holyport College - Resident Boarding Assistant

Ashford, England, United Kingdom 1 week ago

London, England, United Kingdom 2 days ago

London, England, United Kingdom £32,000.00-£32,850.00 1 month ago

London, England, United Kingdom 1 week ago

Aldershot, England, United Kingdom 6 days ago

Hammersmith And Fulham, England, United Kingdom 1 week ago

Kingston Upon Thames, England, United Kingdom 1 day ago

Tower Hamlets, England, United Kingdom 1 day ago

Specialist Housing Partner (Independent Living Housing Officer)

Slough, England, United Kingdom 4 hours ago

London, England, United Kingdom 4 days ago

Specialist Housing Partner (Independent Living Housing Officer)

Slough, England, United Kingdom 4 hours ago

Housing Options Officer (12 month contract)

Housing Advice & Homeless Prevention Officer

London, England, United Kingdom 1 week ago

High Wycombe, England, United Kingdom 1 week ago

London, England, United Kingdom £14.00-£16.00 2 hours ago

London, England, United Kingdom 1 day ago

Hammersmith And Fulham, England, United Kingdom 4 days ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.