Housing Assistant

Pinnacle Group; Windsor; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

Pinnacle Group is seeking a Housing Assistant to support regional housing services. This hybrid role includes managing appointments, assisting with housing-related issues, and maintaining records. A collaborative and fast-paced environment awaits you, where you'll advocate for service families and support their needs.

Benefits

Flexible Working Arrangements

Enhanced Pension Scheme

Private Medical Insurance

Retail Discounts

Childcare Assistance

Life Assurance

Company Car/Car Allowance

Qualifications

• Ability to work in a fast-paced housing management environment.
• Skills in producing professional reports.
• Ability to make timely decisions under pressure.

Responsibilities

• Assist in managing the occupancy cycle and address unresolved issues.
• Coordinate appointments and manage Housing Officer diaries.
• Maintain accurate records and provide information to families.

Skills

Interpersonal Skills

Data Analysis

Communication

Job description

Pinnacle Group are looking to recruit a Housing Assistant to provide a comprehensive support and administration service for regional and area housing services.The role will include responding to a range of service families as well as internal and external stakeholders.

This is a hybrid role which may include travel to other areas. The working hours are Monday - Friday, 8.30am - 4.30pm.

Our Home Services team plays a crucial role as part of Pinnacle Service Families, our largest contract managing 49,000 military family homes on behalf of the Ministry of Defence. As part of the team, you'll sign up to our mission:To be champions of Service Families, advocating for them in everything we do.

Who We Are

Pinnacle Group is a leading UK privatesector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We're a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We're Looking For
We're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities:

• Assist in following up unresolved issues as a result of the occupancy cycle (voids) e.g. checking any items raised at pre move in are completed by RAMS if HO is attending another appointment.
• Coordinate, administer and monitor Housing Officer appointments/diaries including short notices changes and long-term planning liaising with the area manager and other stakeholders as required.
• Contribute, lead and support as required in the management and allocation of garages
• Provide and keep up to date local information for families to improve their lived experience and introduction to a new area with the associated facilities
• Complete and maintain accurate and detailed records in all operational systems and templates

Key requirements:

• Ability to work in a fast moving, pressurized, front line housing management environment dealing with complex issues and competing priorities
• Ability to produce and present comprehensive professional reports clearly and concisely to a diverse audience
• Ability to use initiative and make accurate and timely decisions whilst under pressure.
• Ability to interpret and analyse data and performance information, identifying issues and resolution required.
• Good interpersonal skills and a proven ability to communicate effectively at all levels in both individual and group situations.
  
  

Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.
We welcome applications from all backgrounds - particularly from those who represent the communities we serve including ex-armed forces personnel and their families.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car/Car Allowance
• Electric Vehicle Scheme