Housing and Support Assistant Date Listed: 2025-05-30 Expiry Date: 2025-06-30

YMCA West London; London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A well-respected charity is looking for a Housing Support Advisor to join their team in London. In this dynamic role, you will ensure excellent service delivery while supporting residents and contributing to a safe, welcoming environment. Through comprehensive training and diverse responsibilities, you'll be part of a compassionate team dedicated to making a difference in the community.

Benefits

Free gym access across our sites

Discounts from major retailers and supermarkets

Free wellbeing and counselling services

Flexible work locations across outer London

Career development opportunities

Family-friendly policies, including enhanced maternity pay

Qualifications

• Strong customer service skills are crucial for this position.
• Experience in health and safety compliance is advantageous.
• First Aid certification is considered a plus.

Responsibilities

• Providing exceptional customer service to residents and visitors.
• Performing reception duties and managing inquiries effectively.
• Acting as first aider and fire marshal, ensuring safety protocols.

Skills

Customer Service

First Aid

Health and Safety Compliance

Job description

YMCA St Paul's Group is a charity dedicated to supporting and empowering young people and communities across London. We provide youth work, community services, inclusive health and wellbeing centres, and supported accommodation for those at risk of homelessness. With over 150 years of service, our goal is to foster thriving communities and promote long-term well-being in mind, body, and spirit.

About the role:

You will support the Housing and Support team in delivering high-quality housing and support services. As a key point of contact for residents and visitors, you will handle inquiries, provide information, and offer holistic advice. Your role includes delivering excellent customer service and performing diverse responsibilities such as reception duties, first aid, fire safety, and health and safety compliance. You will also welcome new residents and Health & Wellbeing members, representing YMCA St Paul's Group positively.

Key responsibilities include:

1. Providing Outstanding Customer Service: Ensuring a high-quality experience for residents and visitors, leaving positive impressions.
2. Performing Versatile Duties: Managing telephone and mail services, overseeing repairs, processing payments, and maintaining building safety.
3. Ensuring Safety and Security: Acting as first aider and fire marshal, conducting patrols, and performing safety checks.
4. Welcoming and Listening: Assisting new residents, addressing complaints, reporting issues, and offering compassionate support.

Join our friendly team of housing advisors, where your skills will make a meaningful difference. Your varied responsibilities will keep your role engaging, and your commitment to service excellence will be valued and rewarding.

What we offer:

We promote diversity and inclusion, encouraging authentic voices and participation in Employee Resource Groups. You will have opportunities for personal and professional growth through our comprehensive training, qualifications, and development programs.

Our benefits include:

• Free gym access across our sites
• Discounts from major retailers and supermarkets
• Free wellbeing and counselling services
• Flexible work locations across outer London
• Career development opportunities
• Family-friendly policies, including enhanced maternity pay