Housing Assistant

ExtraCare Charitable Trust; Birmingham; On-site; GBP 16,000 - 22,000; Part time

Benefits offered by this job

33 Days Annual Leave (FTE) Pro Rata

Buy And Sell Holiday

Free Life Insurance

Cycle2work Scheme

Attendance Reward

Free Use of Onsite Gym

Up to 9% employer pension contribution

Blue Light Card discounts

Enhanced Maternity & Paternity

Job summary

ExtraCare Charitable Trust is seeking a Housing Support Assistant (Part Time) at Hagley Road Retirement Village, Birmingham. The role supports residents, assists with housing-related queries, and helps sustain wellbeing in a retirement community.

12 hours per week on a four-day pattern, with weekend requirements and pro-rata salary details provided. The position emphasizes empathy, strong customer service, and collaboration with village teams to ensure residents' comfort and safety throughout

Qualifications

• Experience in housing-related or support services role preferred.
• Strong administrative skills.
• Ability to engage with vulnerable residents and families.

Responsibilities

• Show potential residents around the Village and apartments.
• Assist residents in settling into their new home.
• Respond to tenancy or lease issues as they arise.
• Monitor residents' wellbeing daily and support thriving in retirement setting.
• Participate in resident visits and community meetings.
• Collaborate with other teams to meet resident needs.

Skills

Housing support

Customer service

Empathy

Job description

The ExtraCare Charitable Trust are recruiting for a Part-Time Housing Support Assistant based at Hagley Road Retirement Village.

This is an opportunity for a Housing Support Assistant to join our friendly team at our Hagley Road Retirement Village and support the Village’s commitment to delivering ExtraCare’s mission of “better lives for older people”.

If you have a housing background or have provided information, advice, guidance, and support to vulnerable people, and you have strong administrative skills, we would like to hear from you.

Benefits include: -

• 33 Days Annual Leave (FTE) Pro Rata for Part Time
• Buy And Sell Holiday
• Free Life Insurance
• Cycle2work Scheme
• Attendance Reward
• Free Use of Onsite Gym
• Up to 9% employer pension contribution (5% employee)
• Blue Light Card discounts
• Enhanced Maternity & Paternity allowance

Role Details

• Role: Housing Support Assistant – Part Time
• Hours: 12 hours per week
• Contract: Permanent
• Work Pattern: 4 days per week, 3-week rolling rota, 1 weekend in 3 required (Saturday & Sunday)
• Salary: £13.83 per hour (£8, 655 pa, pro rata of FTE)
• Location: Hagley Road Village, Birmingham, B17 8BH.

ExtraCare does not participate in the current “UK Visa Sponsorship” Village, and we would not be able to facilitate sponsorship.

What will you do as our Housing Support Assistant?

• Showing potential residents around the Village/apartments.
• Helping to settle in residents to their new home.
• Responding to tenancy or lease issues that may arise.
• Ensure that residents’ wellbeing is monitored daily.
• Ensure that residents thrive within a retirement setting.
• You will regular carry out resident visits and be involved in community meetings.
• Work collaboratively with other teams to ensure resident needs are met.

Our ideal Housing Support Assistant will be: -

• Previous experience of working in, ideally, a housing-related or support services role, providing advice & guidance and excellent customer service.
• Engaging, positive personality
• Empathetic, friendly, and able to build relationships with residents who will have varying needs.
• Solution-focused with a creative outlook to resolve issues.
• Able to work under pressure calmly and prioritise your work.

ExtraCare strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community.

Thispost is subject to two satisfactory references, medical clearance, and Home Office right-to-work clearance.

• Interview Dates: 2nd 3rd and 4th of November 2026

ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all, including making reasonable adjustments to support candidates throughout the recruitment process.

ExtraCare reserves the right to close this job advertisement early.