Housing Support Assistant

Sanctuary Group; Greater London; On-site; GBP 29,000 - 33,000; Full time

Benefits offered by this job

Health and wellbeing support

Company-paid life insurance

Parental leave arrangements

Flexible working options

Career development opportunities

Annual leave from 33 to 38 days

Job summary

Sanctuary Supported Living is seeking a Temporary Housing Support Assistant to manage day-to-day housing operations at The Chocolate Factory, London. You will assist with tenancy management, keep records, and support safeguarding compliance within a compassionate, community-focused team.

The role offers 37.5 hours per week, a salary of £15.26 per hour, and a temporary contract up to 12 months with potential for permanent employment. We value diversity and provide adjustments during recruitment.

Qualifications

• Experience delivering tenancy services.
• GCSE English and Maths (or equivalent) at grade C or higher.
• NVQ Level 2 or equivalent in a relevant area.

Responsibilities

• Oversee the day-to-day running of the supported housing service to deliver an effective housing management service.
• Assist with tenancy and void management to maintain occupancy levels.
• Support and promote safeguarding policies and procedures.
• Build positive relationships with customers and key stakeholders.
• Manage supplies, furniture and equipment and keep records up to date.

Skills

Tenancy services experience

Prioritisation

Microsoft Office

Driving licence

Education

NVQ Level 2 or equivalent

Tools

Housing management systems

Job description

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Temporary Housing Support Assistant

The Chocolate Factory, Clarendon Road, London, N22 6XJ

£15.26per hour

37.5 Hours

Temporary position for up to 12 month, potential for permanent employment

Make a lasting difference, long after your shift

We’re proud to be recognised as the2025 Housing with Care Employer of the Year– and we’re excited to welcome a new Housing Support Assistant to our vibrant supported housing schemes at The Chocolate Factory, Clarendon Road, London, N22 6XJ.

You’ll be part of a compassionate, community-focused team, that puts people first – every single day.#BeYourBest is more than a hashtag– it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Your role

• Oversee the day‑to‑day running of the supported housing service to deliver an effective housing management service
• Assist with tenancy and void management to maintain occupancy levels
• Support and promote compliance with safeguarding policies and procedures
• Build positive relationships with customers and key stakeholders
• Manage supplies, furniture and equipment and keep records and filing systems up to date

Your skills

• Experience delivering tenancy services
• Ability to prioritise tasks and meet deadlines
• Basic knowledge of Microsoft Office packages
• Literacy and numeracy skills equivalent to GCSE Grade C in English and Maths
• NVQ Level 2 or equivalent in a relevant area
• Ability to analyse and interpret data
• Experience using housing management systems is desirable
• Full valid driving licence and willingness to travel occasionally

Your rewards

You deserve more than the basics. That’s why, alongside33 days’ annual leave pro rata (rising to 38, including bank holidays), occupationalsick paylinked to length of service, and acontributory pension scheme, we’ve created a package to help you thrive:

• Health and wellbeing support
• – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Parental leave arrangements
• andannual leave purchase scheme
• Company-funded training
• and ongoing career development opportunities
• Flexible working options
• and aninclusive culturewhere everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements

Before you apply

• We can only accept applications from individuals with the right to work in the UK.
• All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.
• Internal candidates should apply via their internal careers account.
• We may close this advert early, so please apply as soon as possible.

Inclusion is one of our core values

We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.