Housing and Wellbeing Coordinator

Leisure (Operations); Horwich; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Pension with matched contributions up

Bonus scheme (2%)

35 days holiday pro rata

Healthcare cashback plan

Wellbeing support

Employee discounts

Training and progression

Recognition programmes

Gym membership

Life Assurance

Job summary

Living Plus is seeking a Housing & Wellbeing Advisor to support older people across 3 Later Life Living services in Farnworth and Horwich. You will build relationships with customers, families and partners, coordinate support services and promote community engagement to reduce isolation.

You will manage tenancy sustainment, lettings, rent and service charge administration, and work with contractors to ensure a safe, high-quality environment. This fixed-term role runs to 31st March 2027.

Qualifications

• Strong face-to-face customer service background.
• Experience in housing, supported housing, retirement living, health and social care or a customer-focused environment for older people is desirable.
• Experience or knowledge of managing tenancies, customer support plans, property allocations or housing-related services.
• Knowledge of safeguarding, health and safety requirements, confidentiality and data protection legislation.
• Experience working with external agencies, care providers or community organisations to coordinate customer support.

Responsibilities

• Support older people to live independently across 3 Later Life Living services.
• Build relationships with customers, families, local partners and support agencies.
• Coordinate support services and promote customer engagement to reduce isolation.
• Manage tenancy sustainment, lettings, rent/service charge administration and property inspections.
• Represent Living Plus with external stakeholders and promote the service locally.

Skills

Customer service

Housing knowledge

Tenancy management

Safeguarding

External coordination

Job description

As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities. From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK. And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do.

We're looking for Colleagues who bring energy, curiosity and ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our Customers, our Communities and each other.

Experience matters, but it's only part of the story. If you share our values and want to build a career where your work has real impact, we'd love to hear from you.

More about your role

As a Housing & Wellbeing Advisor, you'll play a vital role in supporting older people to live independently, safely and confidently across 3 of our Later Life Living services in the Farnworth and Horwich areas. You'll be at the heart of creating a welcoming, vibrant community where customers feel valued, connected and empowered to maintain their independence.

You'll build strong relationships with customers, their families, local partners and support agencies, ensuring individual needs are understood and regularly reviewed. You'll coordinate support services, promote customer engagement, organise activities that reduce social isolation and encourage active participation within the community.

Alongside delivering an excellent customer experience, you'll manage all aspects of tenancy sustainment including lettings, rent and service charge administration, void management and property inspections. You'll oversee health and safety compliance, support building maintenance and work closely with contractors and care providers to ensure a safe, high-quality environment for customers.

You'll also represent Living Plus with key external stakeholders, help promote the service locally, support occupancy targets and contribute ideas that enhance service delivery and strengthen our customer offer.

Essential criteria

• Strong face-to-face customer service background
• Previous experience working in housing, supported housing, retirement living, health and social care or a customer-focused environment supporting older people is desirable
• Experience or knowledge of managing tenancies, customer support plans, property allocations or housing-related services.
• Knowledge of safeguarding, health and safety requirements, confidentiality and data protection legislation.
• Experience working with external agencies, care providers or community organisations to coordinate customer support.

More about you

You'll be passionate about delivering outstanding services to older people and committed to helping customers live independently for as long as possible. You'll be confident building relationships with a wide range of people and able to work collaboratively with colleagues, families, support agencies and community partners.

You'll be organised, proactive and comfortable managing a varied workload, balancing tenancy management, wellbeing support and compliance responsibilities. A solution-focused approach, strong attention to detail and a genuine desire to make a positive difference in customers' lives will help you succeed in this role.

Previous experience within housing, retirement living, supported living, social care or a similar customer-facing environment would be highly desirable.

This is a fixed term role to 31st March 2027.

What you'll get

We know rewarding work deserves rewarding benefits. That's why, alongside a competitive salary, you'll have access to a package designed to support you at work and beyond.

You'll receive:

• Pension with matched contributions up to 7%
• Bonus scheme for colleagues at 2%
• 35 days holiday (including bank holidays) pro rata with the option to buy or sell days
• Healthcare cashback plan for everyday medical costs, with private GP and health support services available
• Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing
• Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases
• Ongoing training, professional qualifications, internal development programmes and career progression opportunities
• Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work
• Strong focus on inclusion, wellbeing and colleague engagement
• Free membership to Places Gyms
• Life Assurance to provide financial security for your loved ones, alongside access to will writing services to help you plan for the future with confidence