Housing and Wellbeing Coordinator

Leisure (Operations); Greater London; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Pension with matched contributions up

Bonus scheme

35 days holiday including bank

Healthcare cashback plan

Wellbeing support including EAP

Gym membership (Places Gyms)

Life Assurance

Career progression opportunities

Job summary

Living Plus is seeking a Housing & Wellbeing Advisor to support older people in Later Life Living services. You’ll build strong relationships with customers, families, and local partners, coordinating tenancy sustainment and wellbeing activities to promote independence and community participation.

You’ll manage lettings, rent and service charge administration, while ensuring safety, compliance and high-quality environments in partnership with care providers and contractors.

Qualifications

• Experience in housing, retirement living, or supported living, with older people.
• Experience managing tenancies, allocations, or housing-related services.
• Knowledge of safeguarding, health and safety, and data protection laws.
• Experience coordinating with care providers or external agencies to support customers.

Responsibilities

• Support tenancy sustainment, including lettings, rent and service charge administration.
• Coordinate wellbeing and social activities to reduce isolation and promote community involvement.
• Oversee health and safety compliance and liaise with contractors and care providers.
• Represent Living Plus with external stakeholders to promote services and occupancy targets.

Skills

Housing & tenancy experience

Tenancy management

Safeguarding & data protection

Coordination with external agencies

Job description

As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities. From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK. And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do. We're looking for Colleagues who bring energy, curiosity and ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our Customers, our Communities and each other. Experience matters, but it's only part of the story. If you share our values and want to build a career where your work has real impact, we'd love to hear from you.

More about your role

As a Housing & Wellbeing Advisor, you'll play a vital role in supporting older people to live independently, safely and confidently within one of our Later Life Living services. You'll be at the heart of creating a welcoming, vibrant community where customers feel valued, connected and empowered to maintain their independence. You'll build strong relationships with customers, their families, local partners and support agencies, ensuring individual needs are understood and regularly reviewed. You'll coordinate support services, promote customer engagement, organise activities that reduce social isolation and encourage active participation within the community. Alongside delivering an excellent customer experience, you'll manage all aspects of tenancy sustainment including lettings, rent and service charge administration, void management and property inspections. You'll oversee health and safety compliance, support building maintenance and work closely with contractors and care providers to ensure a safe, high-quality environment for customers. You'll also represent Living Plus with key external stakeholders, help promote the service locally, support occupancy targets and contribute ideas that enhance service delivery and strengthen our customer offer.

Essential criteria

• Experience working in housing, supported housing, retirement living, health and social care or a customer-focused environment supporting older people.
• Experience of managing tenancies, customer support plans, property allocations or housing-related services.
• Knowledge of safeguarding, health and safety requirements, confidentiality and data protection legislation.
• Experience working with external agencies, care providers or community organisations to coordinate customer support.

More about you

You’ll be passionate about delivering outstanding services to older people and committed to helping customers live independently for as long as possible. You’ll be confident building relationships with a wide range of people and able to work collaboratively with colleagues, families, support agencies and community partners. You’ll be organised, proactive and comfortable managing a varied workload, balancing tenancy management, wellbeing support and compliance responsibilities. A solution-focused approach, strong attention to detail and a genuine desire to make a positive difference in customers' lives will help you succeed in this role. Previous experience within housing, retirement living, supported living, social care or a similar customer-facing environment would be highly desirable.

What you’ll get

We know rewarding work deserves rewarding benefits. That's why, alongside a competitive salary, you’ll have access to a package designed to support you at work and beyond.

You’ll receive:

• Pension with matched contributions up to 7%
• Bonus scheme for colleagues at 2%
• 35 days holiday (including bank holidays) with the option to buy or sell days
• Healthcare cashback plan for everyday medical costs, with private GP and health support services available
• Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing
• Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases
• Ongoing training, professional qualifications, internal development programmes and career progression opportunities
• Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work
• Strong focus on inclusion, wellbeing and colleague engagement
• Free membership to Places Gyms
• Life Assurance to provide financial security for your loved ones, alongside access to will writing services to help you plan for the future with confidence