Housing and Support Officer

Transform Housing; Guildford; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

28 days annual leave

Bank holidays (pro rata)

Wellbeing day

Defined contribution pension

Training and development

Interest-free staff loans

Flexible working options

Buy or sell up to five days leave

Job summary

Transform Housing & Support in Guildford is recruiting a Housing and Support Worker to help vulnerable people build independence through personalised housing and support. You will act as a keyworker, delivering practical housing management and connecting clients with local services.

The role requires a full driving licence and use of your own car for business purposes, plus an Enhanced DBS check. Salary is £28,000 per annum with benefits and on-call allowances.

Qualifications

• You’ll use Excel, Word and Outlook daily.
• Strong time management and ability to meet deadlines.
• Experience supporting vulnerable people is welcome.

Responsibilities

• Provide hands-on housing support and keyworker duties to named clients.
• Coordinate housing management tasks including rent collection and tenancy administration.
• Conduct risk assessments and health and safety checks.
• Connect clients with community services and local resources.
• Report maintenance issues and ensure client safety.

Skills

Excel

Word

Outlook

Time management

Job description

Housing and Support Worker

Make a Real Difference Every Day

As a Housing and Support Worker, you'll help vulnerable people build independence and take control of their lives, every single day. This is a role for someone who wants their work to count.

Salary - £ 28,000 per annum + benefits + on-call allowances

Location - Guildford

Full time - 37 hours per week

It is essential that you have a full valid driving licence and use of your own car for business purposes. Successful candidates will be required to complete an Enhanced DBS check.

What You'll Be Doing

You'll act as a keyworker to named clients, combining hands‑on support with practical housing management responsibilities to help them live as independently as possible.

Your core responsibilities include:

• Helping clients live as independently as possible through personalised support plans -
• Connecting clients with community services and local resources -
• Carrying out housing management tasks including rent collection and tenancy management -
• Conducting risk assessments and health and safety checks -
• Reporting maintenance issues and keeping clients safe

What We're Looking For

You’ll bring resilience, warmth and a non‑judgmental approach to every client interaction, with the ability to build professional, trusting relationships with vulnerable people. You’ll have strong time management, deliver outcomes and meet deadlines, and be comfortable using Excel, Word, Outlook and the internet. Relevant experience working with vulnerable people is welcome, as are transferable skills from other fields.

You must have a full valid driving licence and use of your own car for business purposes. An Enhanced DBS check is required before starting.

About Transform Housing & Support

We believe that everyone should be able to live independent and fulfilling lives. We provide housing and support for many socially excluded and vulnerable people across Surrey, parts of Berkshire, West Sussex and the London Borough of Sutton.

Why work at Transform

Transform is a place where all colleagues are valued. We want to make sure colleagues have the flexibility they need to balance their personal lives and do well at work. We focus on outcomes and are open to different ways of working including flexible hours where possible.

Our benefits are great too and include:

• 28 days annual leave per annum, plus bank holidays (pro rata for part time) -
• An additional 1 day (pro rata) per annum wellbeing day -
• A defined contribution pension scheme -
• Training and development opportunities -
• Interest‑free staff loans -
• Flexible working options -
• The opportunity to buy or sell up to five days annual leave per holiday year -
• Life assurance cover

Other things you need to know

At Transform we celebrate diversity and know that it is critical for our success. We work hard to make sure we're inclusive, so we want to hear from anyone who is great at what they do and who shares our values.

If you need any adjustments during the application or selection process so you can do your best, just let us know. We will be happy to help.

You may have experience in the following: Housing Support Worker, Support Worker, Keyworker, Housing Officer, Tenancy Support Worker, Housing Support Officer, Residential Support Worker, Project Worker, Housing Management Officer, Community Support Worker