Housing and Support Officer

Transform Housing; Reigate; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

28 days annual leave

Wellbeing day

Pension scheme

Training and development opportunities

Staff loans

Flexible working options

Leave buy/sell scheme

Life assurance

Job summary

Transform Housing & Support is seeking a dedicated Housing Support Officer in Reigate to join a friendly team of around 15 colleagues. You will work with residents across Reigate and East Surrey, acting as a keyworker to help clients achieve independence and stability.

The role involves housing management tasks, including repair monitoring, rent arrears support and safety checks, and is supported by a comprehensive induction and ongoing development opportunities.

Qualifications

• Develop non-judgmental professional relationships with clients and manage time to deliver outcomes.
• Complete induction including online, in-person training and shadowing; after two years opportunities for further courses or qualifications.
• Must have a full driving licence and use of your own car for business purposes; Enhanced DBS check required before starting.

Responsibilities

• Acting as keyworker to clients, helping them achieve their goals and live independently
• Assisting with housing management activities, including repair monitoring, rent arrears support, and health and safety checks
• Preparing rooms for new residents by assembling furniture and clearing rooms

Skills

Time management

Relationship building

Non-judgmental approach

Job description

Housing Support Officer

Make a Real Difference Every Day

Salary – £28,000 per annum + benefits

Location – Reigate

Full time – 37 hours per week

It is essential that you have a full valid driving licence and use of your own car for business purposes. Successful candidates will be required to complete an Enhanced DBS check.

What You'll Be Doing

You'll join our friendly Reigate team of around 15 people, providing a high-quality service to clients across Reigate and East Surrey. You'll work with clients including those with mental health issues, offending histories, and those in recovery from substance misuse.

• Acting as keyworker to clients, helping them achieve their goals and live independently
• Assisting with housing management activities, including repair monitoring, rent arrears support, and health and safety checks
• Preparing rooms for new residents by assembling furniture and clearing rooms

What We're Looking For

We're looking for someone who can develop non-judgmental professional relationships with clients, with strong time management skills to deliver outcomes and meet deadlines. You'll complete a tailored induction programme including online training, in-person training and shadowing, and after two years you can go on to extended training courses, college courses, Open University degrees or professional qualifications.

You must have a full valid driving licence and use of your own car for business purposes. An Enhanced DBS check is required before starting.

About Transform Housing & Support

We believe that everyone should be able to live independent and fulfilling lives. We provide housing and support for many socially excluded and vulnerable people across Surrey, parts of Berkshire, West Sussex and the London Borough of Sutton.

Why work at Transform

Transform is a place where all colleagues are valued. We want to make sure colleagues have the flexibility they need to balance their personal lives and do well at work. We focus on outcomes and are open to different ways of working including flexible hours where possible.

Our benefits are great too and include:

• 28 days annual leave per annum, plus bank holidays (pro rata for part time)
• An additional 1 day (pro rata) per annum wellbeing day
• A defined contribution pension scheme
• Training and development opportunities
• Interest-free staff loans
• Flexible working options
• The opportunity to buy or sell up to five days annual leave per holiday year
• Life assurance cover

Other things you need to know

At Transform we celebrate diversity and know that it is critical for our success. We work hard to make sure we’re inclusive, so we want to hear from anyone who is great at what they do and who shares our values.

If you need any adjustments during the application or selection process so you can do your best, just let us know. We will be happy to help.

You may have experience in the following: Housing Support Officer, Housing Support Worker, Support Worker, Project Worker, Keyworker, Floating Support Worker, Recovery Worker, Substance Misuse Worker, Tenancy Support Officer, Resettlement Worker, Homelessness Support Worker, Housing Officer