Housing And Support Delivery Officer - Solo Housing

Michael Page; Cromer; Hybrid; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Salary £27,458 pa starting

28 days annual leave

Pension contributions 6% employer

Health cash plan

Life assurance 3x annual salary

Flexible working

Training and development

Supportive culture

Job summary

Solo Housing (East Anglia) is seeking an organised and compassionate housing professional to deliver management services and tailored support to residents across East Anglia. You will manage a varied caseload, conduct welfare checks, and work with local authorities and partners to secure settled, independent living for individuals at risk of homelessness.

The role requires experience in housing management, strong organisational and communication skills, and a valid UK driving licence.

Qualifications

• Experience delivering housing management and support services within a social housing or support setting.
• Be highly organised, able to manage a varied workload and meet deadlines.
• Demonstrate excellent communication and interpersonal skills with a range of stakeholders.
• Have experience supporting individuals with complex needs and challenging circumstances.

Responsibilities

• Deliver housing management services to residents living in Solo Housing properties.
• Provide person-centred support to help individuals maintain their accommodation and achieve positive outcomes.
• Work with people experiencing homelessness or complex life challenges to improve their independence.
• Ensure compliance with housing policies, legal requirements, and regulatory standards.
• Carry out regular resident visits, support planning, and welfare checks.
• Manage cases effectively, maintaining accurate records and reports on internal systems.
• Work closely with local authorities, landlords, and partner agencies to deliver effective support.
• Maximise rental income through effective tenancy and arrears management.
• Support residents to move on successfully into long-term, settled accommodation.

Skills

Organised

Communication

Stakeholder management

Driving licence

Job description

This is an opportunity to deliver housing management and tailored support services that help Individuals maintain tenancies and move into independent, settled accommodation. The role suits an organised and compassionate professional who enjoys working with people, managing a varied caseload, and making a positive impact in the community.

Client Details

We're Solo Housing (East Anglia) and whilst we may be small, we are perfectly formed, unique and not afraid to dream big. In short, we are on a mission to make a difference. Our head office is in Bury St Edmunds, we offer flexible agile working and have properties across East Anglia.

Originally established in 1985 as the Campaign for Single Homeless (COSH), we became Solo Housing (East Anglia) in 1996 and area Registered Provider of Social Housing and a Registered Charity.

Since our inception, we've worked tirelessly alongside trusted partner organisations, including local authorities, fellow registered providers, charities and private landlords. Together, we support single people who are facing homelessness, or at risk of losing their home.

There has never been a more exciting time to join Solo. Supported by an experienced and forward-thinking Board, we are on a remarkable growth journey. From our current portfolio of around 80 homes, we are on track to grow to 130 homes in the next six months and to own at least 424 homes by March 2031. As we expand, our colleagues are empowered to challenge, innovate and influence the direction of the organisation. Every role has the opportunity to shape our services, drive improvement and help create lasting change for people.

Description

• Deliver housing management services to residents living in Solo Housing properties.
• Provide person-centred support to help individuals maintain their accommodation and achieve positive outcomes.
• Work with people experiencing homelessness or complex life challenges to improve their independence.
• Ensure compliance with housing policies, legal requirements, and regulatory standards.
• Carry out regular resident visits, support planning, and welfare checks.
• Manage cases effectively, maintaining accurate records and reports on internal systems.
• Work closely with local authorities, landlords, and partner agencies to deliver effective support.
• Maximise rental income through effective tenancy and arrears management.
• Support residents to move on successfully into long-term, settled accommodation.

Profile

• Have experience delivering housing management and support services within a social housing or support setting.
• Be highly organised, able to manage a varied workload and meet deadlines.
• Demonstrate excellent communication and interpersonal skills with a range of stakeholders.
• Have experience supporting individuals with complex needs and challenging circumstances.
• Hold a full UK driving licence and have access to a vehicle for work purposes.

Job Offer

• Competitive Salary: A starting salary of £27,458 pa
• Generous Leave: 28 days of annual leave, in addition to bank holidays
• Pension Contributions: 6% employer pension contribution with a 2% contribution from you
• Health Cash Plan and 3 x Annual Salary Life Assurance: To look after yourself and your family
• Flexible Working: A Hub|Home|Roam approach allowing for flexibility in your working practices Training and Technology: Access to the right technology and training to excel in your role and continue your professional development
• Supportive and Fun Culture: A culture of support and inclusion, where every voice is valued and everyone can be their true selves. We want our people to enjoy their jobs and to have fun!