Housing And Neighbourhood Services Assistant

Argyll Community Housing Association Ltd; Lochgilphead; On-site; GBP 26,000 - 30,000; Full time

Job summary

Argyll Community Housing Association Ltd in Lochgilphead is seeking a Housing and Neighbourhood Services Assistant to join the team. The role, 35 hours per week, involves managing tenancy issues, arrears, estate inspections and anti-social behaviour, with responsibility for letting vacant properties to maintain turnaround times.

The post requires a basic Disclosure Scotland check, a full UK driving licence and access to a vehicle for business use.

Qualifications

• You will deliver excellent customer care to tenants and manage arrears alongside tenancy conditions.
• Role involves inspecting estates and addressing anti-social behaviour as part of housing management.
• You will handle vacant properties to re-let quickly and liaise with tenants and external partners.

Responsibilities

• Provide customer-focused housing management support to tenants in Mid-Argyll.
• Perform arrears checks, estate inspections and respond to tenancy issues.
• Coordinate letting of properties and liaise with external agencies as needed.
• Maintain accurate records and prioritise workload to meet targets.

Skills

Customer care

Arrears management

Estate inspections

Anti-social behaviour

Tenant liaison

Lettings coordination

IT literacy

Tools

Microsoft Office

Job description

Housing and Neighbourhood Services Assistant
ACHAG9 £26,139 - £30,461
Permanent
35 hours per week, Monday – Friday

Office Location: Dalriada House, Lochgilphead
An exciting opportunity has arisen for a well organised, enthusiastic individual to join ACHA’s Housing & Neighbourhood Services Team to undertake a range of housing management duties for tenants in the Mid-Argyll area.

You will be responsible for providing excellent customer care to our tenants, which will include arrears management, estate inspections, anti-social behaviour and assistance with all other aspects of tenancy conditions. You will also be responsible for managing our properties that become vacant, ensuring that they are re let as quickly as possible.

Excellent IT skills are required as well as the ability to organise and prioritise your workload in an effective way. You should also possess excellent communication skills and have the ability to liaise effectively with customers and a variety of internal and external agencies.

We are a friendly, forward thinking organisation, where innovation, flexibility and positivity are encouraged.

This post requires;

• Basic Disclosure Scotland Check
• a full UK driving licence
• Access to a vehicle insured for business use