Housing Officer (Full Time) (Temporary) - REN15163

Renfrewshire Council; Johnstone; Sur place; GBP 26 000 - 34 000; Plein temps

Résumé du poste

Renfrewshire Council is seeking a Housing Officer (Temporary) to deliver a high quality estate management service within the neighbourhood. You will drive customer liaison, promote tenant participation, and ensure housing management functions align with council policy.

You will handle rent arrears recovery and early intervention activities, visit tenants at home, and interview them at the office. A driving licence and relevant housing qualifications are desirable.

Qualifications

• Housing experience including estate management and debt recovery.
• Dealing with the public in their own home or in an interview situation.
• Experience of letter and report writing.
• Knowledge of Housing (Scotland) Act, Housing Benefit Regulations and Tenants Rights Act.
• Willingness to work out of hours evenings and weekends.

Responsabilités

• Ensure the environment in your designated area is well maintained, clean and tidy.
• Promote tenant participation and ensure rent arrears recovery follows policies and procedures.
• Visit tenants in their own home and conduct interviews at the office.
• Highlight unresolved local problems with other service providers and take appropriate action with the Local Housing Services Co-ordinator.
• Be prepared to work out of hours, including evenings and weekends, as required.

Connaissances

Communication skills

Initiative

Debt recovery experience

Formation

National certificate level qualification in Housing or Business Studies

Description du poste

Advert

Housing Officer (Temporary)

You will ensure a high quality, customer focused Estate Management Service within the neighbourhood, ensuring effective customer liaison and promotion of tenant participation and that all housing management functions are carried out in accordance with Council policy and procedures. A key aspect will be to ensure that all rent arrears recovery and early intervention activities are carried out in accordance with policies and procedures to minimise any debt owed.

Duties include ensuring that the environment in your designated area is well maintained and kept clean and tidy. You will also highlight any unresolved local problems with other service providers and take appropriate action in conjunction with Local Housing Services Co-ordinator, visit tenants in their own home and conduct interviews with tenants at the office.

It is essential you have housing experience including estate management and debt recovery; dealing with the public in their own home or in an interview situation; experience of letter and report writing; have effective verbal and written communication skills with the ability to use your own initiative. You must have knowledge of Housing (Scotland) Act, Housing Benefit Regulations and Tenants Rights Act and must be willing to work out of hours evenings and weekends, as and when required.

A national certificate level qualification in Housing, Business Studies or equivalent is desirable as is a full current driving licence.

Please note that this post is temporary, subject to business needs and funding for 24 months or until the requirement for the post ceases, whichever date is the earlier.

If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk.