Tenant Services & Housing Coordinator

Argyll Community Housing Association Ltd; Lochgilphead; On-site; GBP 26,000 - 30,000; Full time

Job summary

Argyll Community Housing Association Ltd in Lochgilphead is seeking a Housing and Neighbourhood Services Assistant to join the team. The role, 35 hours per week, involves managing tenancy issues, arrears, estate inspections and anti-social behaviour, with responsibility for letting vacant properties to maintain turnaround times.

The post requires a basic Disclosure Scotland check, a full UK driving licence and access to a vehicle for business use.

Qualifications

• You will deliver excellent customer care to tenants and manage arrears alongside tenancy conditions.
• Role involves inspecting estates and addressing anti-social behaviour as part of housing management.
• You will handle vacant properties to re-let quickly and liaise with tenants and external partners.

Responsibilities

• Provide customer-focused housing management support to tenants in Mid-Argyll.
• Perform arrears checks, estate inspections and respond to tenancy issues.
• Coordinate letting of properties and liaise with external agencies as needed.
• Maintain accurate records and prioritise workload to meet targets.

Skills

Customer care

Arrears management

Estate inspections

Anti-social behaviour

Tenant liaison

Lettings coordination

IT literacy

Tools

Microsoft Office

Job description

Argyll Community Housing Association Ltd in Lochgilphead is seeking a Housing and Neighbourhood Services Assistant to join the team. The role, 35 hours per week, involves managing tenancy issues, arrears, estate inspections and anti-social behaviour, with responsibility for letting vacant properties to maintain turnaround times.

The post requires a basic Disclosure Scotland check, a full UK driving licence and access to a vehicle for business use.