Housing Allocations Advisor - Devon Home Choice

Exeter City Council; Exeter; On-site; GBP 26,000 - 32,000; Full time

Job summary

Exeter City Council is seeking an allocations professional to manage the housing register and support applicants through the Devon Home Choice process.

The role requires assessing housing applications, applying policy to determine priority, and advising customers, partner agencies and stakeholders to help people access suitable housing. It is a maternity cover contract within the Early Intervention and Prevention Team.

Qualifications

• Experience in busy frontline service with a varied caseload.
• Ability to interpret and apply policy with accuracy.
• Strong communication and interpersonal skills with empathy.

Responsibilities

• Manage the housing register and Devon Home Choice allocations.
• Assess applications, determine priority per legislation and policy, and provide housing options advice.

Skills

Customer service

Policy interpretation

Decision making

IT systems

Job description

Exeter City Council is seeking an allocations professional to manage the housing register and support applicants through the Devon Home Choice process.

The role requires assessing housing applications, applying policy to determine priority, and advising customers, partner agencies and stakeholders to help people access suitable housing. It is a maternity cover contract within the Early Intervention and Prevention Team.