Make a Difference: Housing Allocations Officer (Hybrid)

Thurrock Council; Grays; Hybrid; GBP 35,000 - 39,000; Full time

Benefits offered by this job

Generous annual leave entitlement

Local Government Pension Scheme

Flexible and hybrid working options

Ongoing training and development

Employee assistance programme and well

Staff discounts and local offers

A supportive and inclusive working环境

Job summary

Thurrock Council is seeking an Allocations Officer to support the Housing Allocations Team in fair, transparent allocations in line with the Allocations Scheme. The role involves assessing applications, administering the Choice Based Lettings scheme and matching applicants to homes, with duties including advising applicants and maintaining accurate records.

The post requires experience in housing allocations or related services, ability to interpret complex information, strong IT and customer

Qualifications

• Experience in housing allocations, housing needs, homelessness, housing management or lettings service.
• Ability to interpret policy and communicate decisions clearly to customers.
• Experience managing a varied caseload and meeting deadlines.
• Knowledge of housing allocations legislation, housing register processes and Choice Based Lettings.
• Strong organisational, customer service and IT skills.

Responsibilities

• Assessing housing register and transfer applications, including verification of information and determination of housing priority.
• Administering the Choice Based Lettings scheme and preparing properties for advertisement.
• Matching applicants to available homes and processing allocations and nominations in line with Council policy.
• Providing advice and guidance to applicants, tenants and partner agencies on housing options and the allocations process.
• Investigating housing circumstances and maintaining accurate records to support decision making.

Skills

Housing allocations experience

Policy interpretation

Caseload management

Organisational skills

IT skills

Customer service

Education

Relevant housing qualifications or equivalent experience

Tools

Housing IT systems

Job description

Thurrock Council is seeking an Allocations Officer to support the Housing Allocations Team in fair, transparent allocations in line with the Allocations Scheme. The role involves assessing applications, administering the Choice Based Lettings scheme and matching applicants to homes, with duties including advising applicants and maintaining accurate records.

The post requires experience in housing allocations or related services, ability to interpret complex information, strong IT and customer