Allocations Officer

Exeter City Council; Exeter; On-site; GBP 26,000 - 32,000; Full time

Job summary

Exeter City Council is seeking an Allocations Officer to support the Devon Home Choice housing allocations process. You will assess housing applications, determine priority in line with legislation, and provide housing options advice to applicants and carers, including vulnerable households.

Working within the Early Intervention and Prevention Team on a 12-month maternity cover, you will collaborate with partner agencies to ensure fair, timely allocations and maintain high standards of customer

Qualifications

• Strong decision-making skills and customer-focused approach.
• Experience in busy frontline service and managing a varied caseload.
• Good IT systems and databases literacy; able to interpret policy.

Responsibilities

• Assess housing applications and determine priority in line with legislation and policy.
• Provide advice on housing options to applicants and vulnerable households.
• Work with partner agencies to ensure fair, timely Devon Home Choice allocations.

Skills

Customer-focused

Decision making

Frontline experience

Interpersonal skills

IT systems

Databases

Tools

IT systems

Databases

Job description

The Allocations Officer plays a key role in managing the housing register and supporting applicants through the Devon Home Choice allocations process. The role involves assessing housing applications, determining priority in line with legislation and policy, providing advice on housing options, and working with customers, partner agencies and stakeholders to help people access suitable housing. The post requires a customer-focused approach, strong decision-making skills, and the ability to support vulnerable households while ensuring allocations are carried out fairly, consistently and in accordance with the Council's policies and procedures.

About the team:

This is an exciting opportunity to join Exeter City Council's Devon Home Choice within the Early Intervention and Prevention Team on a 12-month maternity cover contract. We are a dynamic and evolving service within the Housing Needs and Homelessness Team, committed to preventing homelessness and helping people access safe, suitable and sustainable housing as early as possible. Working closely with partners across the city, the team delivers housing advice, homelessness prevention, and Devon Home Choice allocations services, supporting some of Exeter's most vulnerable residents. This role offers the chance to make a real difference to people's lives while contributing to a service that plays a vital role in meeting the city's housing needs and creating positive outcomes for our communities.

What next?

Alternatively if you would like to find out more about the post, the team or working with us at the Council please contact Tanya Keeling, Early Intervention and Prevention Manager at

We reserve the right to close any vacancy before the closing date if enough applications are received.

Our commitment

At Exeter City Council we are fully committed to having a diverse and inclusive workforce to reflect the communities we serve.

To support this commitment we will strive to implement reasonable adjustments to support any members of our communities who face barriers in recruitment processes, irrespective of the reason.

We are also proud to be a Disability Confident Employer and have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.

The ideal candidate will be a highly organised and customer-focused professional with experience of working in a busy frontline service and managing a varied caseload. They will possess excellent communication and interpersonal skills, enabling them to support a diverse range of customers, including vulnerable households, with empathy and professionalism. Strong analytical skills, attention to detail, and the ability to interpret and apply policy are essential, alongside confidence in using IT systems and databases. The successful candidate will demonstrate a positive, non-judgemental approach, a commitment to equality, diversity and inclusion, and the ability to work effectively under pressure while delivering high standards of customer service.