Housekeeping - team member

Catchwork; York and North Yorkshire; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Employee Assistance Programme (EAP)

Hotel Room Discounts

Food & Beverage Discounts

Life Assurance

Pension

Learning & Development

Job summary

The Grand - York is looking for a Housekeeping Team Member to help deliver exceptional guest experiences. From the moment guests arrive, you’ll keep rooms, corridors and public areas spotless, welcoming them to a comfortable, cared-for environment that reflects the hotel’s renowned Yorkshire hospitality.

Join a supportive team, take pride in your work, and contribute to a truly memorable stay for every guest at The Grand - York.

Qualifications

• A keen eye for detail and a commitment to high standards.
• Ability to work as part of a supportive team and maintain a guest-centric approach.

Responsibilities

• Taking pride in maintaining guest rooms, corridors, and service areas to the highest standards of cleanliness and presentation.
• Replenishing guest supplies and amenities to ensure every room is fully prepared and welcoming.
• Responding to guest requests with warmth and efficiency, ensuring their needs are met and expectations exceeded.
• Reporting any maintenance issues, safety concerns, or hazards promptly, supporting a safe and smooth-running hotel.
• Helping with monitoring supplies and minimise waste across all housekeeping areas.
• Collaborating with colleagues across departments to deliver seamless service and a memorable guest experience.

Job description

Description : Imagine being the person who creates the first impression our guests never forget. From the moment they open the door to their room, they'll notice the care, comfort and attention to detail that helps make their stay truly memorable.

As a Housekeeping Team Member, you'll be at the heart of delivering exceptional guest experiences, transforming rooms into welcoming, spotless and comfortable spaces that guests are delighted to return to. With a keen eye for detail and a commitment to high standards, you'll take pride in ensuring every room, corridor and public area reflects the quality and hospitality we're known for.

No two days are the same, but every day offers the opportunity to make a difference. Working as part of a supportive team, you'll help create an environment where guests feel cared for, valued and at home throughout their stay.

- What You Will Do In This Splendid Role : Our team are the heart and soul of all we do. Here’s what you’ll be up to:

• Taking pride in maintaining guest rooms, corridors, and service areas to the highest standards of cleanliness and presentation.
• Replenishing guest supplies and amenities to ensure every room is fully prepared and welcoming.
• Responding to guest requests with warmth and efficiency, ensuring their needs are met and expectations exceeded.
• Reporting any maintenance issues, safety concerns, or hazards promptly, supporting a safe and smooth-running hotel.
• Helping with monitoring supplies and minimise waste across all housekeeping areas.
• Collaborating with colleagues across departments to deliver seamless service and a memorable guest experience.

What Makes You Splendid : We live by our values - and we’d love you to bring them to life every day:

• Open - You’re someone who brings warmth to your work and helps create a welcoming environment for others.
• Nimble - If you’re someone who enjoys solving problems quickly and creatively, you’ll fit right in.
• Brilliant - If you’re someone who takes pride in your craft and thrives on making a difference, we’d love to hear from you.
• Honest - You’ll be part of a team that believes in doing the right thing.

Bring your personality, positivity and passion for people and we’ll give you the training and support to shine.

- Our Splendid Benefits : When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:

• Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
• Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
• Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
• Life Assurance - peace of mind for you and your loved ones.
• Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
• Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
• Pension - auto enrolment into the company pension scheme.
• Learning & Development - opportunities available to progress your skills and career.

About The Grand - York : Built in 1906 as the headquarters of the North Eastern Railway, The Grand, York is a striking example of early 20th-century architecture. Designed by William Bell and Horace Field, the building showcases elegant marble interiors, oak-panelled rooms, and the majestic Grand Boardroom.

A cherished landmark in the heart of Yorkshire, The Grand was lovingly restored to its original splendour in 2010. Today, it stands as an award-winning five-star hotel, welcoming guests with the warmth, charm, and character of true Yorkshire hospitality.