Concierge - Doorperson

Splendid Hospitality Group; York and North Yorkshire; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Employee Assistance Programme (EAP)

Hotel Room Discounts

Food & Beverage Discounts

Life Assurance

Pension - auto enrolment

Learning & Development

Job summary

The Grand - York, part of Splendid Hospitality Group, seeks a Concierge - Doorperson to welcome guests and assist with luggage, opening doors, and guiding arrivals. You will provide first-class service at the hotel entrance and act as the friendly face of our brand.

Key duties include assisting with taxis, answering local area questions, managing valet parking, and supporting the front desk team to deliver memorable stays for guests.

Qualifications

• Experience delivering high-quality guest services in a luxury hotel or similar environment.
• Ability to communicate clearly with guests and colleagues.
• Professional appearance and demeanor consistent with a high-end brand.

Responsibilities

• Assist guests on arrival with luggage and escort to reception.
• Open doors, greet guests warmly and provide prompt service outside the hotel.
• Answer queries about the local area and travel arrangements.
• Manage valet parking and assist with taxis and onward travel.
• Build local connections to support referrals and guest recommendations.

Skills

Customer service

Guest relations

Communication skills

Professional presentation

Job description

Concierge - Doorperson

Department: Concierge

Employment Type: Full Time

Location: The Grand - York

Compensation: £12.85 / hour

Description

The Doorperson is a key member of the hotel team, often as the first and last point of contact for all our hotel guests. The image you project on the front door is the image the guests and members of the public imagine how our hotel is like on the inside; therefore, your actions need to always be of the utmost professional. You will be totally guest focused, ensuring we are creating memorable stays for all our guests, consistently delivering excellent customer service with an informed, friendly and effective approach.

What You Will Do In This Splendid Role:

You will be part of the Concierge team supporting the Front office department with delivering guest experience from the moment they reach our doorstep. Here’s what you will be expected to do:

• Assist guests on arrival with their luggage and escorting them to the reception desk.
• Provide guests with prompt service and professional attention by being present outside the hotel, greeting and opening doors for incoming and outgoing guests and clients in a friendly and courteous manner.
• Answer guest queries relating to the local area, travel arrangements and other facilities within and outside the hotel
• Manage the valet parking and taking care of guest’s cars when needed.
• Ensure every guest leaving the hotel has all they need for their onward journey including assisting with taxis, providing directions and assisting with luggage.
• Build a network of contacts within the London area to drive cross referrals and excellent recommendations

What Makes You Splendid:

We live by our values, and we’d love you to bring them to life every day:

• Open - You’re someone who values inclusivity, connection, and community.
• Nimble - You’re someone who thrives in a fast-paced, agile environment and isn’t afraid to take initiative.
• Brilliant - You bring energy, creativity, and a commitment to excellence—and you enjoy the process as much as the results
• Honest - You’ll be part of a team that believes in doing the right thing.

We take pride in our work and believe that enjoying the journey is just as important as the destination.

Our Splendid Benefits:

When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:

• Employee Assistance Programme (EAP)- confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
• Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
• Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
• Life Assurance - peace of mind for you and your loved ones.
• Salary Sacrifice - Car Scheme - our team members can enjoy the ultimate benefit of driving a brand new, fully insured and maintained car for a fixed monthly amount taken from their salary.
• Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
• Pension - auto enrolment into the company pension scheme.
• Learning & Development - opportunities available to progress your skills and career.