Housekeeping Supervisor

WGC Ltd.; Bristol; On-site; GBP 16,388 - 23,341; Full time

Benefits offered by this job

Life Insurance

DiscountStore offerings

Discounted hotels and flights

Low-cost health insurance

Full workplace pension scheme

28 days holiday

Annual training allowance up to £10,000

Job summary

A leading outsourced hotel services company in Bristol is seeking a Supervisor to support the housekeeping team in delivering exceptional service. The role includes managing daily operations, improving efficiency, and ensuring guest satisfaction. The company offers a comprehensive benefits package, including training allowances and career progression opportunities. Ideal candidates will have experience in housekeeping and strong team management skills.

Qualifications

• Previous experience in a housekeeping environment.
• Ability to deliver a consistent level of service.
• Skills in training and managing team performance.

Responsibilities

• Support the team in the day-to-day running of the housekeeping department.
• Improve productivity and efficiency of room cleaning.
• Analyze guest data to meet operational requirements.
• Maintain strong working relationships to ensure clear communication.
• Adhere to Health and Safety Policy.
• Recruit, train, and manage the housekeeping team.
• Deliver and exceed financial targets.
• Manage expenditure and payroll.

Skills

Experience in housekeeping

Team management

Attention to detail

Communication skills

Job description

Residence Inn by Marriott London Kensington, 181-183, Warwick Rd, Kensington, London, W14 8PU
Rate: £14.42 | Hours: Guaranteed Hours Each Week

Benefits: Fixed hours contract available - Flexible hours to suit you - Life Insurance - Free access to Doctor and Legal helpline - Counselling/Wellbeing Support Service - Discounts from 50 top retailers - Training budget of upto £10,000 per year with unlimited career progression

WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.

In the role of Supervisor, you will report to Head Housekeeper and be responsible for supporting your team in the day to day running of the housekeeping department.

In return for your dedication, WGC offers an industry leading package and is passionate about career progression; we’ll look to build a career plan with you that includes training, mentoring and extensive experience outside your current skill set, all to ensure you have some of the best opportunities to progress through the company.

WGC will provide you with an annual training allowance of up to £10,000, which can be used on a selection of WGC Approved Apprenticeships and accredited training courses, including English, Maths, IT and more.

Benefits

• Life Insurance
• DiscountStore with discounts from ASDA, O2 and more
• Discounted hotels and flights
• Low-cost health insurance
• Full workplace pension scheme
• 28 days holiday

Your role

• Work to improve productivity and efficiency of room cleaning
• Analyse guest data to plan resources and materials required to meet operational requirements
• Maintain strong working relationship with GM, Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
• Identify ways to improve Guest Satisfaction
• Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling
• Recruit, train, manage and monitor team performance daily/weekly
• Deliver and exceed financial targets
• Manage expenditure and payroll to ensure budgets are achieved
• Participate in training to improve skills and performance
• Solve routine challenges that occur on the job

If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment and want to join a business that offers you exceptional development and potential to progress, apply now.

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.

With Instant Apply your details are passed directly to the hiring manager, who will contact you within 72 hours to arrange your interview and potential start date.

Registered in the UK at 7 Academy Buildings, Fanshaw Street, London N1 6LQ | Company Number 01163829
WGC Ltd is registered with UK Information Commissioner’s Office (ICO), registration number: ZA104215