Housekeeping Supervisor

Thwaites; Malham; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Career progression

Health cash plan

28 days annual leave

Employee discounts

Employee Assistance Programme

Apprenticeships available

Life assurance

Training programmes

Work environment

Job summary

Thwaites is seeking an approachable Housekeeping Supervisor to lead a bustling team and guarantee immaculate rooms for guests. You will mentor staff, address guest feedback professionally, and ensure timely completion of duties while upholding hotel procedures.

You will enjoy a role with career progression opportunities, competitive salary negotiable on experience, and staff benefits as part of a supportive work environment.

Qualifications

• Proven ability to mentor a busy housekeeping team.
• Strong eye for detail and guest-focused service.
• Excellent communication across all levels.

Responsibilities

• Mentor your team to maintain highest standards and attention to detail.
• Respond to guest comments and rectify issues promptly.
• Ensure tasks are completed within set time frames.
• Oversee cleaning of bedrooms to required standards.
• Ensure hotel procedures are followed by the team.

Skills

Team leadership

Attention to detail

Communication

Calm under pressure

Guest service

Job description

We’re looking for an approachable and enthusiastic Housekeeping Supervisor

You will lead a busy, vibrant team and ensure thousands of guests experience wonderful stays in immaculate rooms.

Your day to day;

• Mentor your team to ensure they provide the highest standards and attention to detail at all times
• Responding to guest comments and issues in a professional manner and rectifying any problems as soon as possible
• Ensuring your team are completing their work within a set time frame
• Cleaning of bedrooms to required standards
• Ensuring hotel procedures are followed by your entire team

Who are we looking for?

The standard of our bedrooms will leave a lasting impression on our guests, you will need to have a keen eye for detail and enjoy meeting targets.

You will be comfortable communicating on all levels and will need to contribute towards the Hotel Product Plan.

You will need to be calm under pressure, reacting effortlessly to unexpected circumstances and taking them in your stride.

If you are passionate about delivering meticulous and can motivate others to do the then this could be the role for you.

In return, we are offering a rewarding role with scope for career progression along with;

• A competitive salary, negotiable dependent on experience
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Generous employee discounts
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment