Housekeeping Room Attendant

Artemis Hotel Group Limited; Stretton Baskerville; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

28 days holiday including Bank Holiday

Stakeholder Pension entitlement

Discounted hotel room rates

Meals on duty

On-going incentives and rewards

Excellent training and development

Job summary

Sketchley Grange Hotel & Spa is seeking a dedicated Housekeeping team member to maintain impeccable cleanliness and room setup across bedrooms, bathrooms, and public spaces. You will support the Head Housekeeper with daily tasks and ensure guest rooms meet the highest standards.

You will report maintenance issues, assist with lost property handling, and attend mandatory H&S and safety training. A positive attitude and a professional approach to guests are essential in this fast-paced environment.

Qualifications

• Maintain high standards of cleanliness, hygiene, and tidiness across all hotel areas.
• Be a team player and support colleagues to ensure smooth operations.
• Capable of working under pressure to meet guest needs and deadlines.
• Be courteous and welcoming to all guests you meet.

Responsibilities

• Assist in daily cleaning of bedrooms, bathrooms, and public areas to meet top standards.
• Support the Assistant/Head Housekeeper in routine tasks and room setups.
• Report maintenance issues promptly and follow up on repairs.
• Log lost property and handle guest queries or complaints when possible.
• Attend all H&S, Fire and Food Safety training as directed.
• Abide by Health and Safety at Work Act and safe systems of work.
• Undertake other reasonable tasks as directed by Line Manager.

Skills

Excellent cleanliness standards

Team player

Work under pressure

Courteous and welcoming

Job description

Who are we

Sketchley Grange Hotel & Spa is a stunning establishment, nestled in a serene setting with 102 well-appointed rooms, making it a perfect destination for travellers seeking comfort and relaxation. We pride ourselves on delivering exceptional service and creating memorable experiences for our guests.

Role Responsibilities

The successful candidate will have a hard working attitude, work well as part of a team and on their own. They will have great attention to detail and take pride in a job well done. Will understand the importance that housekeeping play in the hotel function, and will be able to provide excellent standards of cleanliness and bedroom set up.

• To ensure standards of cleanliness, hygiene and tidiness are maintained in all areas; bedrooms, corridors, function rooms and public areas.
• You’ll support the Assistant/Head Housekeeper in the daily cleaning of assigned rooms, bathrooms and public areas to ensure they meet the highest standards.
• Report any maintenance issues to Maintenance/Engineering Department and follow up to ensure that the faults are rectified efficiently.
• You’ll need to have a positive approach to our guests, anticipating their needs wherever possible and to react to these to enhance customer satisfaction.
• You’ll ensure any guest property left behind is logged and stored in a secure location for lost property. Resolving any guest problems or complaints when possible and ensuring management are kept informed.
• Must attend all H&S, Fire and Food Safety Training as directed by designated Line Manager.
• Ensure that while you undertake your role you abide by the Health and Safety at Work Act 1974 and safe system of work appropriate to your role.
• To complete any other reasonable tasks as requested by your Line Manager.

Key Requirements

If you are looking for a new challenge within a fast paced friendly environment, we would love to hear from you. You will:

• Display excellent standards of cleanliness
• Be a team player, by supporting your colleagues
• Work well under pressure
• Be courteous and welcoming to all guests you meet

Benefits

• Competitive salary
• Excellent on-going support, training and development
• 28 days holiday including Bank Holidays per annum
• Stakeholder Pension entitlement
• Discounted hotel room rates for you, your friends and family
• On-going incentives and rewards
• Meals on duty