Head Housekeeper

The Commercial Hotel; Largs; On-site; GBP 25,000 - 35,000; Full time

Job summary

Manorview is seeking a Housekeeping Manager to lead our housekeeping operations across venues, ensuring immaculate rooms and public areas while maintaining safety and efficiency. You will manage front-line teams, coach staff, and drive best-in-class guest experiences.

The role emphasizes consistent standards, teamwork with HODs, and delivering guest satisfaction through well-organized housekeeping processes.

Qualifications

• Experience leading housekeeping teams in hospitality settings.
• Ability to coach and develop frontline staff.
• Strong emphasis on cleanliness standards and health & safety practices.

Responsibilities

• Oversee housekeeping across rooms, public areas and back of house.
• Lead and coach housekeeping teams to maintain high cleanliness standards.
• Collaborate with department heads to ensure guest journey is seamless.

Skills

Team leadership

Operational management

Job description

ABOUT US…

We’re about much more than hospitality! We’re striving to make life better for people – whether they are team, guests or community, through our everyday actions and decisions. Our team care for others, bring their best and help us move forward, whatever job they do.

We know every company would say this, but at Manorview it really is true - our people make this business what it is! They're our greatest asset, and we're very lucky to have them.

ABOUT THE ROLE…

Our Housekeeping Manager is a constant throughout our venues working with their teams to deliver an impeccable standard of cleanliness throughout our rooms, our public areas as well as our back of house. Our Housekeeping team works incredibly hard to ensure our Guests enjoy a comfortable environment and that our Team have a safe and clean working environment.

They can be found in the stock cupboards ensuring we have adequate provision of clean and well maintained laundry and linen, or out in the corridors monitoring and coaching our teams, or on a busy check-out they can be found with their sleeves rolled up changing beds and cleaning bathrooms.

Our Housekeeping Manager is experienced in all elements of Housekeeping using efficient working practices and processes to ensure their team deliver clean rooms in line with Guests expectations. They are regularly found in conversations with other HOD’s, working together to deliver the entire Guest journey throughout the venue.We are very excited to welcome you to our team but don't get us wrong, we are looking for just the right fit. For someone who wants to be part of our journey, who understands our values, purpose and our passion and we won't accept anything less.

Skill and experience are necessary to do this job, but more than anything else, we want someone who shares our vision of a hospitality industry that is better and sees themselves being part of the team who can make this happen!

We pay a fair wage – with our hourly pay being higher than the Government rates, at a minimum. Your earnings will be further enhanced by our 10% service charges and other tips that guests leave – with 100% of tips being retained by the team.

We make life better for our team by:

• Offering great perks and benefits to be enjoyed by you and your family!
• Sharing our profits with you after 1 year of service
• Giving you free meals, soft drinks and hot drinks on shift
• Listening to our team via surveys and feedback sessions
• Offering free wellbeing services and resources, for help whenever you need it
• Creating great learning and development opportunities to support your career