Housekeeping Supervisor

Four Seasons Hotel and Resorts Gruppe; Hook; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Free Shuttle Bus transport

Excellent Training and Career Developm

BUPA Dental Health Care

Employee travel programme

28 days holiday per annum

Group Pension Plan

Wagestream salary advance

WeCare Wellbeing Platform

Uniform and free meals

Job summary

Four Seasons Hampshire is seeking a detail-oriented Housekeeping Supervisor to join our Housekeeping team. You will support the management team in daily operations, ensuring guest rooms and public areas meet the highest standards and leading by example.

You will supervise, coach, and develop staff, monitor inventories, and respond to guest requests while upholding health and safety procedures. Weekend and holiday shifts are required.

Qualifications

• Experience in housekeeping within a hotel, resort, or hospitality environment.
• Supervisory experience is preferred.
• Passion for delivering exceptional guest experiences through cleanliness and presentation.
• Excellent organisational and time management skills.
• Confident leadership with the ability to motivate a team.
• Strong communication and interpersonal skills.

Responsibilities

• Supervise and support the housekeeping team to ensure rooms and public areas meet brand standards.
• Inspect guest rooms, suites, and public areas for cleanliness, presentation, and attention to detail.
• Allocate daily assignments and ensure tasks are completed efficiently.
• Provide coaching, guidance, and training to housekeeping team members.
• Support onboarding and development of new team members.
• Monitor linen, guest supplies, and inventories; report needs where necessary.
• Respond promptly to guest requests and housekeeping-related concerns.
• Ensure compliance with health & safety procedures and safe working practices.
• Report maintenance issues and coordinate with relevant departments for timely resolution.
• Assist the Housekeeping Management team with departmental administration and daily planning.

Skills

Housekeeping experience

Supervisory skills

Attention to detail

Guest service mindset

Time management

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.

About the role

We’re seeking a detail-oriented and passionate Housekeeping Supervisor to join our Housekeeping team. This is an exciting opportunity for an individual who takes pride in delivering exceptional standards and creating memorable guest experiences through cleanliness, presentation, and attention to detail. As Housekeeping Supervisor, you will support the Housekeeping Management team in the day-to-day operation of the department, ensuring guest rooms and public areas are maintained to the highest standards. You will lead by example, motivate team members, and help create a positive and productive working environment.

What you will do

• Supervise and support the housekeeping team to ensure rooms and public areas consistently meet brand standards
• Inspect guest rooms, suites, and public areas to ensure cleanliness, presentation, and attention to detail
• Allocate daily assignments and ensure tasks are completed efficiently and to a high standard
• Provide coaching, guidance, and training to housekeeping team members
• Support the onboarding and development of new team members
• Monitor linen, guest supplies, and housekeeping inventories, reporting requirements where necessary
• Respond promptly and professionally to guest requests and housekeeping-related concerns
• Ensure compliance with health & safety procedures and safe working practices
• Report maintenance issues and coordinate with relevant departments to ensure timely resolution
• Assist the Housekeeping Management team with departmental administration and daily operational planning

What You\u2019ll Bring

• Previous experience in housekeeping within a hotel, resort, or hospitality environment
• Supervisory experience is preferred, although strong housekeeping professionals looking to progress will also be considered
• A passion for delivering exceptional guest experiences through outstanding cleanliness and presentation
• Strong attention to detail and commitment to maintaining high standards
• Excellent organisational and time management skills
• Confident leadership skills with the ability to motivate and support a team
• Strong communication and interpersonal skills
• Ability to work efficiently in a fast-paced environment and manage competing priorities
• A positive, proactive, and hands-on approach to work
• Flexibility to work weekends, holidays, and varying shifts as required

Benefits

• Free Shuttle Bus transport from local towns/stations to the hotel (Fleet, Church Crookham and Elvetham Heath)
• Excellent Training and Career Development opportunities
• BUPA Dental Health Care
• Employee travel programme
• 28 days holiday per annum including bank holidays (increasing based on length of service)
• Group Personal Pension Plan upon completion of three months’ service
• Opportunities to build a successful career with global potential
• Access to Wagestream – a salary advance benefit
• WeCare Employee Wellbeing Platform
• Uniform and free meals on duty