Multi Site Housekeeping Supervisor

Heeton Concept Hotels; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking a dedicated Housekeeping Supervisor to join their team in London. In this multi-site role, you will oversee housekeeping operations, ensuring high standards of cleanliness and guest satisfaction across various locations. Your leadership will be crucial in training staff, managing inventory, and fostering teamwork. This position offers a fantastic opportunity for career growth within a rapidly expanding company, along with numerous employee benefits and a supportive work environment. If you're passionate about hospitality and have a keen eye for detail, this could be the perfect role for you.

Benefits

Service-based annual leave

Employee & Friends/Family discounted rates

Referral scheme

Life Assurance

Income Protection

Employee Assistance schemes

Buy holiday scheme

Cycle to Work

Childcare support

Medicash Health Plan

Qualifications

• Minimum one year of housekeeping experience required.
• Must speak fluent English; other languages preferred.

Responsibilities

• Supervise staffing, plan work, and provide feedback to improve performance.
• Maintain cleanliness of guest rooms and public areas, ensuring guest satisfaction.
• Manage inventory and costs for supplies and labor efficiently.

Skills

Housekeeping Management

Team Leadership

Conflict Resolution

Customer Service

Fluent English

Training and Development

Education

Secondary Education

Job description

When guests enter one of our hotels, they walk into a genuinely memorable experience. As Housekeeping Supervisor, you’ll help the Head Housekeeper supervise all aspects of housekeeping and laundry, ensuring high standards are maintained.

This is a multi-site role for Doubletree by Hilton London Kensington, Heeton Concept Hotel - Kensington London, and Heeton Concept Hotel - Luma Hammersmith; you MUST be able to work at any of these sites on a weekly rotation basis as per the schedule.

Your day-to-day

People

• Supervise the day-to-day staffing requirements, plan and assign work, and establish employee performance and development goals. Provide mentoring, coaching, and regular feedback to help manage conflict and improve employee performance.
• Educate and train all employees in compliance with governmental and safety regulations. Ensure staff are adequately trained and have the tools and equipment to perform job duties.
• Promote teamwork and quality service through daily communication and coordination with other department heads.
• May assist with deep cleaning projects and/or assist housekeeping staff during high-volume periods.
• Maintain proper inventory levels and manage the cost per room for supplies and labor (e.g., bed and bath linen reuse and laundry operations).
• Check that public areas, guest rooms/suites, equipment, and linens are clean and in good repair. Advise team members of areas for improvement.
• Perform necessary housekeeping duties, including making beds, vacuuming, and cleaning guest suites to ensure guest satisfaction.
• Handle complaints and special requests to achieve complete guest satisfaction.
• Comply with special needs and requests of guests, VIPs, and repeat visitors.
• Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (e.g., container recycling and cleaning agents).
• May maintain procedures for the security of lost and found items.
• Perform other duties as assigned.

What we need from you

• Minimum secondary education attainment.
• Minimum one year of housekeeping experience.
• Must speak fluent English.
• Other languages preferred.

Why you should apply

• Service-based annual leave (increasing up to a maximum of 5 extra days).
• Employee & Friends/Family discounted rates at Heeton-operated hotels.
• Referral scheme.
• Life Assurance, Income Protection, and Employee Assistance schemes.
• Numerous voluntary benefits, including a buy holiday scheme, Cycle to Work, Childcare, Medicash Health Plan, and many more.
• Heeton is an expanding company offering excellent career, training, and development opportunities.
• Exclusive access to the employee recognition & reward scheme - Heeton Rewards.
• Fantastic career potential with one of the UK's fast-growing hotel operators.
• Retention bonus on completion of 3 and 6 months of service.

Our central London base puts you within easy reach of some of the world's most famous cultural attractions, including the Royal Albert Hall, London Olympia Exhibition Hall, National History Museum, and the Victoria & Albert Museum—all within a 10-minute drive. From the vibrant mural that greets you in the lobby to our 116 beautifully designed en suite bedrooms.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.