Housekeeping Supervisor

WGC Ltd.; Leicester; On-site; GBP 14,774 - 21,042; Full time

Benefits offered by this job

Life Insurance

Free access to Doctor and Legal helpline

Counselling/Wellbeing Support Service

Discounts from 50 top retailers

Training budget of up to £10,000 per year

Discounted hotels and flights

Low-cost health insurance

Full workplace pension scheme

28 days holiday

Job summary

WGC Ltd. in Leicester is looking for a Supervisor to lead the housekeeping department. You will improve productivity, manage a team, and ensure high guest satisfaction.

The ideal candidate has previous housekeeping experience and a desire for personal development. The position offers fixed and flexible hours, competitive pay, and numerous benefits, including a training budget and life insurance.

Qualifications

• Previous experience of working in a housekeeping environment.
• Ability to deliver a consistent level of service in a challenging environment.
• Desire to join a business that offers exceptional development and progression.

Responsibilities

• Improve productivity and efficiency of room cleaning.
• Analyse guest data to plan resources and materials.
• Maintain strong working relationships with the hotel team and suppliers.
• Identify ways to improve Guest Satisfaction.
• Adhere to Health and Safety Policy.
• Recruit, train, manage and monitor team performance.
• Deliver and exceed financial targets.
• Manage expenditure and payroll to achieve budgets.
• Participate in training to improve skills.
• Solve routine challenges on the job.

Skills

Housekeeping experience

Service consistency

Team management

Job description

The Gresham Aparthotel, 36 Market St, Leicester, LE1 6DP

Rate: £13.21 | Hours: Guaranteed Hours Each Week

Benefits

• Fixed hours contract available
• Flexible hours to suit you
• Life Insurance
• Free access to Doctor and Legal helpline
• Counselling/Wellbeing Support Service
• Discounts from 50 top retailers
• Training budget of up to £10,000 per year with unlimited career progression
• DiscountStore with discounts from ASDA, O2 and more
• Discounted hotels and flights
• Low-cost health insurance
• Full workplace pension scheme
• 28 days holiday

WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.

In the role of Supervisor you will report to Head Housekeeper and be responsible for supporting your team in the day-to-day running of the housekeeping department.

Responsibilities

• Work to improve productivity and efficiency of room cleaning
• Analyse guest data to plan resources and materials required to meet operational requirements
• Maintain strong working relationships with GM, Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
• Identify ways to improve Guest Satisfaction
• Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling
• Recruit, train, manage and monitor team performance daily/weekly
• Deliver and exceed financial targets
• Manage expenditure and payroll to ensure budgets are achieved
• Participate in training to improve skills and performance
• Solve routine challenges that occur on the job

Qualifications

• Previous experience of working in a housekeeping environment
• Ability to deliver a consistent level of service in a challenging environment
• Desire to join a business that offers exceptional development and potential to progress

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience.

We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.